E00040014: Failed to backup System Volume Information

Discussion in 'Acronis True Image Product Line' started by York, Sep 24, 2008.

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  1. York

    York Registered Member

    Sep 24, 2008
    I am using Acronis True Image 11 on Windows Vista x64 SP1. I have created a task to incrementally backup a non-boot drive every morning. Every time the backup runs, I receive the following two errors, that I must manually ignore to complete the backup.



    My Internet research suggested these errors may be virus-related. I turned off System Restore for the drive, restarted in safe mode, and used Avast Anti-Virus to scan all drives, which found nothing wrong.

    If you can suggest possible fixes, I'd appreciate it. Thank you.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello York,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please make sure you use the latest build (8101) of Acronis True Image 11 Home. To get access to updates you should first register your software.

    If the latest build doesn't solve the problem, please download the latest version of Acronis drivers and install it with disabled logging.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Reinstall Acronis drivers with enabled logging;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please create a screenshot of the Device Tree application the following way:
    - Download and unpack the Device Tree application;
    - Run the 64-bit version of Device tree from "x64" folder (since you have Windows Vista 64-bit);
    - Completely unfold (click on all plus signs) the \Driver\partmgr and \Driver\volmgr branches;
    - Move the margin to the right in order to see all the items and create a screenshot.

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the corresponding log;
    - click "Save the log entry to file" (the diskette icon).

    Please also clarify if the backup is a disk/partition image, or files/folders backup type.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. To expedite the resolution we recommend you to use our Live Chat service after that. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    Marat Setdikov
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