DD Suite 10.0.2117 post-install boot issue

Discussion in 'Acronis Disk Director Suite' started by gnew, May 5, 2006.

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  1. gnew

    gnew Registered Member

    May 5, 2006
    After installing Disk Director Suite 10.0.2117 as an upgrade from 10.0.2089, when Windows XP boots, it opens Windows Explorer to C:\Program Files\Common folder. There are a couple of obscure registry references to this folder, but nothing I feel comfortable tinkering with.

    When I uninstall DD, the boot issue goes away. When I re-install, the boot issue returns.

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello gnew,

    Thank you for choosing Acronis Partition and Disk Managing Software.

    Please accept our apologies for the delay with the response.

    Please uninstall Acronis Disk Director Suite 10.0 and use the utility described in this previous post of mine to remove all the registry entries related to Acronis Disk Director Suite 10.0.

    After that please install Acronis Disk Director Suite 10.0 latest update once again and see whether the issue remains. If it does remain then please create Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach the collected information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Kirill Omelchenko
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