Can't use dvd to backup

I have a dvd formatted with INCD 4. When I try to backup data it just asks for me to insert a cd. It doesn't seem to recognize the drive as a dvd drive. I'm using a Benq DW1640 & XP Pro. Would appreciate any assistance. Thanks

 

Have you tried just ignoring the message and going on with the burn. It seems like ATI identifies all discs as CD.

 

Hello catman915,

Thank you for choosing Acronis Disk Backup Software.

Please be aware that this is a normal situation when a DVD writer is shown as a CD burner in Acronis True Image. This doesn't affect the device's functionality and you can use DVD.

If you have the appropriate UDF packet DVD writing software running in the "background" and all of your DVDs are properly formatted according to this FAQ article, but you still can not write your images to DVD, please collect the following information:

- What exact version and build number of Acronis True Image do you use?

You can find the full version name and build number by going to Help -> About... menu in the main program window.

- Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

- Reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon;

- Have you received any error messages? What exact error messages? When exactly have you received them?

- Describe actions taken before the problem appears step-by-step.

Please also do the following:

- Start command prompt (Start -> Run -> cmd);

- Go to \Program Files\Common Files\Acronis\CDRecord folder;

- Run "cdrecord –scanbus > scanbus.txt" command and collect the scanbus.txt file created.

Please submit a request for technical support. Attach all the collected files and information to your request along with the information about your purchase of Acronis software (order number, e-mail, where did you purchase our product, etc.) and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Alexey Popov