I have a problem installing True Image in that after I purchased it, downloaded and then tried to install, a box prompts me to enter the license number. After doing this, it tells me there's an older version that I need to enter the license number for thatas well. I have no older version and can't get past this as it won't continue the installation without that number. All I had associated with Acronis was Migrate Easy, which I used to clone my old drive. I even uninstalled this and that did no good. So, now I've paid for a product that won't allow me to install it. Any suggestions on what to do at this point? I tried writing Acronis but I can't get logged in there either! This is beginning to be a bad purchase it seems. I have the registration email address and password but, when I hit "sign in" it tells me to "Please check that you have entered your registration email and password correctly". To my knowledge, I have registered this product and gave them the email address, gave them a password, and got an email that it was registered. I don't know what's going on with this??