Can't Install Acronis TI 2009

I just purchased an electronic version of Home TI 2009 (my second copy for my wife's computer). I can go through the install process to what would appear to be the end, and then it un-does itself and tells me that the installer has been interrupted and must be re-started.

Of course restarting leaves my in the same place. I also tried my other (legal) CD copy of TI with the same results. This is a pretty vanilla Dell Inspiron Laptop running Vista Home Premium. There is not much on the machine that wasn't shipped - Trend Micro Security and MS Office Home is about it.

Where should I go?

Thanks.

dave

 

Try installing it in Safe Mode.

 

It seemed like a reasonable suggest but apparently the Windows Installer won't run in Safe Mode.

I also tried 'run as Administrator' on the install executable, but the install process failed in the same manner as before.

Thanks.

dave

 

Is the Vista on the Dell 64-bit? I think there were some users who had problems on 64-bit systems. Try a search on the Forum for those messages if yours is also 64-bit.

 

Hello Dave,

Thank you for using Acronis True Image

To resolve the issue could you please do the following?

1. Completely uninstall Acronis software (Start->Settings->Control Panel->Add or Remove Programs. Select Acronis True Image (if there is any) and hit "Remove").

2. Reboot the computer.

3. Temporally disable your Anti-Virus software (including Firewalls).

4. Manually delete the content of the following folder: C:\Users\[account_name]\AppData\Local\Temp

5. Disable Windows User Account Control (Start -> Settings -> Control Panel -> User Accounts -> Turn User Account On or Off -> Uncheck “Use User Account Control (UAC) to help protect your computer".

6. Try to install the product again from the scratch.

If the problem persists, please do the following:

1. Launch the product installation file;

2. Once the Acronis product installation screen appears, right-click on the name of the component that fails to install. You should see two options there: Install and Extract. Select Extract;

3. Select the path for extracting the component and click Save. You should select C partition, and leave the auto-created file name.

4. Go to the Run prompt (Start -> Run) and issue the following command:

msiexec /i C:\AcronisTrueImage.msi /l*v C:\msilog.log

5. Reproduce the problem and send us the log file created during the installation;

6. Please compress MSI output file into an archive (e.g. with WinZip) and attach to your post.

Thank you.

--
Oleg Lee

 

Simply emptying my ...local/temp folder seems to have done the trick. I have now installed and can boot the software - thanks so much.

BTW, I was certainly not expecting holiday/weekend online support from the Acronis staff. THANKS so much and very impressive!

dave

 

That's only because you have the same last names.