Can't Delete variant of Win32/Kryptik.SNW trojan from Quarantine

Discussion in 'ESET NOD32 Antivirus' started by schwine, Sep 8, 2011.

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  1. schwine

    schwine Registered Member

    Apr 28, 2011
    Problem: variant of Win32/Kryptik.SNW trojan does not delete from ESET Quarantine.

    OS: Windows 7, service pack 1, 64 bit via Bootcamp (Mac OS X Snow Leopard and VMware Fusion 3).

    ESET Product: ESET Cybersecurity for Mac

    Update module 1031 (20091029)
    Antivirus and antispyware scanner module 1318 (20110812)
    Virus signature database 6447 (2011090:cool:
    Archive support module 1135 (20110802)
    Advanced heuristics module 1118 (20110419)
    Cleaner module 1051 (20110420)

    ESET is NOT able to delete the above named trojan from ESET Quarantine. See the screenshots with this posting for more information.

    Thanks for any help on how to permanently delete this trojan file from ESET Quarantine. Manual deletion within ESET software does not work.

    Attached Files:

  2. DrewD

    DrewD Eset Staff Account

    Feb 19, 2010

    The Windows volume that you are wanting to access is probably NTFS, and you may not have access to delete files.

    Please advise us, if you are able to delete this file, if you boot up from Windows, on your MAC.
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