I have a new laptop with Windows 7 and have purchased Eset Smart Security but when I go to download it, the page comes up "Problem loading page - unable to connect". I remember my PC used to do this, but a computer tech guy helped me with some malware issues and managed to sort it out - but I have no idea how! I recall he went to our internet provider's site and got a numbered address of some sort and he entered that in, but I have no idea where. I also couldn't download any Microsoft updates.. Once he did that, I could download it no dramas. Any help would be greatly appreciated