"Cannot create" and "cannot resize a partition" error mesagges of DD 10

Discussion in 'Acronis Disk Director Suite' started by DBA_001, Mar 20, 2006.

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  1. DBA_001

    DBA_001 Registered Member

    Mar 20, 2006
    I just purchased DD 10 to be able to create two more partitions on my 500 GB size hard disk. I created the first one OK, yet I am getting error messages of "no free space" when I try to create a second partition. The machine is a Dell Dimension 9150 with C (original) D (the one I created using DD 10) partitions and two more already created by Dell. "Split" does not work either with the error message of "cannot change the existing partition's size or create a new partition on the disk". I created a ticket and send all the print screens, the log file and the report file to Acronis. I hope they will be able to solve it. I would like to see if there is anybody else who experienced the same and solved the program. Thanks.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello DBA_001,

    Thank you for choosing Acronis Partition and Disk Managing Software.

    In case you have already sent the request to Acronis Support then please let us know your Acronis request # (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? We will find out how the investigation of your issue is going. If you have not received an autoreply then please send us a Private Message containing your e-mail address.

    We can also suggest you to download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also do the following:

    - Download and unpack the Device Tree application:
    - Run the application;
    - Completely unfold the \Driver\Disk and \Driver\FtDisk branches;
    - Move the margin to the right in order to see all the items;
    - Make a screen shot.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Kirill Omelchenko
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