can you help me fix my computer, please?

my stupid computer is broken again. the problem is happening more and more - when i start to move my mouse pointer it starts shooting all over the screen then about 4,5,6,7 or more programs or options will open(like just now one of my FF extensions was opened, google cache). so, sometimes when i move the pointer my zip program will open, FF will try to close, the start menu will open etc. and it all happens really quickly much faster then it is possible to do if i tried to do it.

i have done afew scans and they are clear, i might try using eScan 4.4.7. but i don't think it is malware. i have tried a couple of rootkit revealers too and they are clear. and i looked to see if there is any funny port activity and there isn't, so i think it's not foul play, but failing hardware or a system software problem. what should i do? or could i be wrong?

i was going to do sfc /scannow, then if that doesn't work a repair install. i also have some old ERUNT backups should i try that? if so when? before i do the repair, or after?

is there anything else you can tell me to do? thanks

 

I believe you are on the right track on the scannow and possibly a repair install if the scannow doesnt fix the problem. you might look at your system event viewer and see if anything is flagged.

 

Hi iceni60,

What kind of mouse do you have? If it has a third-party driver, try using one of the generic Microsoft drivers instead.

Nick

 

thanks BigC i hadn't thought of event viewer, i'll have a quick look. if i do a repair install, with the CD, do i need to change the boot order? even if it boots from the CD anyway when i put it in? i wouldn't have thought so, it's just that i always read that you need to go into the BIOS and put CD first in the boot sequence

 

it's just a normal plugin one with a wire. it plugs into the PS2 port. here's a picture of the driver/s for it. does it look OK?

 

If the windows install disc runs if left in the tray on reboot don't change the bios. It will work just fine. If you comp is like mine xp pro the only thing that I have to reinstall after a repair install is sp2

bigc

 

The first two are fine. The third driver (PGPsdk.sys) seems odd, but I don't use PGP.

Nick

 

thanks BigC and Nick. i'll leave the boot order then. i don't know why that PGP driver is there. but the others look OK. i might try and update the mouse driver first before i do anything else. what do i do? go to WU and then go to catalog and see if i can get it there?

 

Go to device manager click on hardware and device manager right click on the mouse entry and click properties and then click on drivers and then update drivers. see screen shot

 

i just had alook at the event viewer and i have an error about PerfNet, i don't now what that is. and i had alook for that PGP driver and the only other place i found it was at the other PS2 port, the keyboard.

i'm going to try and update the mouse driver then do the things i said in post#1

 

hi, BigC i have done what you showed and it didn't find a better match. the last time i did a reinstall i used the windows CD, then updated the drivers myself. i have got a recovery CD, that has all the correct drivers on, as well as the windows CD. with the screen shot below can i put in the recovery CD?

 

Well it was worth a shot. Good luck and i hope you get it fixed before you do a repair install but at least that is not to bad to do.

bigc

 

Hi there, Im had the same problem and tracked it down to damaged contacts on the mouse ball, try swapping the mouse or cleaning the ball/contacts before you try software fixes.

have a look at this link

http://expertanswercenter.techtarget.com/eac/knowledgebaseAnswer/0,295199,sid63_gci973121,00.html


ps

perfnet is windows own performance monitoring process.

 

thanks BC. HD rider UK did your pointer still move around even if you had stopped moving it? i'll have alook at the link too

 

i don't think it is a mouse problem because it does thinks that using a mouse can't do like opening menus that shouldn't be accessible from the window i'm on. and other odd things happen. i'll do sfc /scannow then a repair and see how it goes. thanks for all the help

here's a picture of it in the middle of one of it's attacks, this is just a split second of it, the next split second would have something like 3/4 menus opening and closing.