BSOD Returnil 2010

Discussion in 'Returnil releases' started by evilc1, Jun 7, 2010.

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  1. evilc1

    evilc1 Registered Member

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    Just installed and tried to activate the System Safe, got BSOD ended up restoring to earlier OS point as it totally locked system, any suggestions/help would be appreciated.
    My OS is Win 7 64bit and tried to install Returnil 2010 lux.

    tia.
     
  2. Coldmoon

    Coldmoon Returnil Moderator

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    Hi evilc1 and welcome to the forums :)

    Please check your system for the following files and send them with a reference to this thread to support (dash) tech (at) returnil (dot) com:

    * C:\Windows\rvs3.log
    * C:\Windows\rvs3-inst.log
    * MSINFO32 report**
    * C:\Windows\MINIDUMP***
    * C:\Windows\MEMORY.DMP****

    ** Click START > RUN > Type MSINFO32. On the System Information screen click FILE > Export and then save the file where you can find it to attach to your reply.

    *** Look for files with the same time and date as your most recent BSOD when RVS was installed

    **** This file may be too large to send via e-mail attachment. If this is true, please let me know and I can get you setup to send it to us via FTP upload.

    Mike
     
  3. evilc1

    evilc1 Registered Member

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    Mike,

    You are right, I have placed the files into a zip file and it's 112MB in size!
    Definitely need help in sending this.

    Clive
     
  4. Coldmoon

    Coldmoon Returnil Moderator

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    Hi Clive,
    See your PM for the login details.

    Thanks
    Mike
     
  5. evilc1

    evilc1 Registered Member

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    Can you confirm receiving file, not sure but think it went twice? The file should be named error.zip.

    Thanks,
     
  6. Coldmoon

    Coldmoon Returnil Moderator

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    Archive received and only one copy was uploaded - thanks

    Mike
     
  7. Coldmoon

    Coldmoon Returnil Moderator

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    Hi Clive,
    Thank you for the logs and dumps. The QC team has reviewed them and they have some initial feedback and one request to re-send one of the logs:

    1. Does the BSOD happen every time you try to turn on the RVS System Safe virtualization or does it happen randomly?

    2. Please make a new MSINFO32 log. Your upload included the executable file rather than the log file output.

    3. This appears it may be related to a driver conflict between the RVS virtualization and a driver belonging to O&O DiskImage 5 Pro. The crash information is pointing towards the oodisrh.sys file belonging to O&O.

    To test this, could you try temporarily uninstalling DiskImage 5 Pro and see if the BSOD issue is resolved?

    Thanks
    Mike
     
  8. evilc1

    evilc1 Registered Member

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    Hi Mike,

    Thanks for your help in fixing my problem.

    Diskimage was the culprit, have run RSV with various computer settings and seems to be running normal.
    Now that I can run it, in Safe mode (VD) is there a way that I can automatically save my mail to the real disk? From what I understand, in the file manager you can only specify a folder or single file. I see it can be done in browse files VD, but to get to the correct folders is a real hassle.

    Thanks,
     
  9. Coldmoon

    Coldmoon Returnil Moderator

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    Hi Clive,
    No, this is a feature we are working on and testing in the Labs version with file/folder exclusions, but it will not be available in the 3x series until the final virtual engine upgrade/integration.

    Some ways to deal with this:

    1. On-Line and/or IMAP accounts. E-mails are saved on the server so you would not loose them with a restart

    2. Export of mail message files to an alternate partition

    3. (ref: MS Outlook): Backup your messages and profiles to a PST file and then import the PST following a restart

    Mikw
     
  10. evilc1

    evilc1 Registered Member

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    Hi Mike,

    Thanks for that, will play around with a few idea for saving mail.
     
  11. n8chavez

    n8chavez Registered Member

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    I hate to hijack this thread, but I appear to have the same problem. I got a BSOD while trying to manually enter System Safe mode. I can only offer you the following files, because they are all I have:

    C:\Windows\rvs3.log
    MSINFO32 report
    C:\Windows\MINIDUMP

    I also have a Windows 7 x64 system. The BSOD was attributed to a driver conflict error caused with udfs.sys/

    Bugcheck code: 0x9B (0x14031C, 0xFFFFF88002FF4868, 0xFFFFF88002FF40D0, 0xFFFFF80002ADA354)
    Error: UDFS_FILE_SYSTEM

    This does not appear to happen all the time. Also, I am not running an imaging program that uses real-time drivers.
     
  12. Coldmoon

    Coldmoon Returnil Moderator

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    When this happens, are you by any chance trying to view a file on or access a DVD/BlueRay disk?

    Mike
     
  13. n8chavez

    n8chavez Registered Member

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    No. I'm not using either of my optical drives at that time.
     
  14. Coldmoon

    Coldmoon Returnil Moderator

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    Ok, Send the following to us via support (dash) tech (at0 returnil (dot) com:

    C:\Windows\rvs3.log
    MSINFO32 report
    C:\Windows\MINIDUMP
    C:\Windows\MEMORY.DMP (if it exists. May be too large to send by e-mail so let me know and will get you FTP access to upload it directly to our servers)

    Mike
     
  15. n8chavez

    n8chavez Registered Member

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    Well, I said before that I do not have the memory.dmp; my system is configured for minidump. But I can send the other three files, with a subject pointing to this thread.
     
  16. Coldmoon

    Coldmoon Returnil Moderator

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    Ok - thanks

    Mike
     
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