BSOD at end of scanning

Discussion in 'ESET NOD32 Antivirus' started by rescue, Nov 9, 2007.

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  1. rescue

    rescue Registered Member

    Nov 9, 2007
    Hi, I am receiving a BSOD at the end of either a standard, custom or automated virus scan. The only thing I have changed on my system is Nod32 v2.7 --> Nod32 v3. Had no problems with v2.7

    I am running
    Nod32 v3.0.551.0
    Virus signature database: 2650 (20071109)
    Update module: 1019 (20071030)
    Antivirus and antispyware scanner module: 1099 (20071031)
    Advanced heuristics module: 1066 (20070917)
    Archive support module: 1065 (20071109)
    Cleaner module: 1021 (20071101)

    I can only assume that because v3 is the only change i have made that it is the cause of the problem. Not sure what to do other than uninstall and go back to 2.7
  2. proactivelover

    proactivelover Registered Member

    Apr 7, 2006
    Near Wilders Forums
  3. ASpace

    ASpace Guest

    1. Download fresh new Eset v3 product from
    2. Uninstall your current version from Control Panel -> Add/Remove programs
    3. Reboot the computer when prompted
    4. Delete manually these two folders:

    - C:\Documents and Settings\All users\Application data\Eset
    - C:\Documents and Settings\your user\Local Settings\Application data\Eset

    5. Reinstall your ESET smart protection with the file you just downloaded . Use typical install.

    Try again . If you still have problems , contact ESET Support via the internal option Help -> Contact Customer Care .

    They need some files (the dump files) so that they see what is wrong and fix :thumb:

    Later , after you give them these files , you can revert back to v 2.7 , if you wish
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