Browser keyboard issue

Discussion in 'Prevx Betas' started by Jeroen1000, Dec 1, 2011.

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  1. Jeroen1000
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    Jeroen1000 Registered Member

    This issue has been following me through as many beta versions as I can remember. If identity shield is protecting the browser a "." becomes a ";" and the "@" sign is always doubled.

    Joe, can you please look into fixing this because I've reported it to support 3 times to no avail.

    Much appreciated,
    Jeroen
  2. PrevxHelp
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    PrevxHelp Prevx Moderator

    Could you let me know if you're using any key scrambling tools/browser protection tools and what language your keyboard/OS are in so that I can try to reproduce it?

    Thanks!
  3. Jeroen1000
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    Jeroen1000 Registered Member

    Let me think here, I'm using Eset (latest 4.x version). No problems here I suppose. Perhaps Comodo Firewall interferes, I could turn this off and see what happens. No other software is interfering as far as I know.

    My OS is a Windows XP SP3 English. My Firefox download (upgrading to the latest version did not work as I still had a 3.6 branch installed) is British English (Internet explorer suffers from the same bug though). My keyboard layout is Belgian period (AZERTY layout).
    If you need any specific setting, I could easily check it for you. I'm positive identity shield is causing this as I can either turn it off or tell it to stop protecting Firefox or Internet explorer. Both approaches work.

    Alternatively, I could install the beta on my Windows 7 laptop and see whether it behaves the same.

    You have my full assistance to eliminate this one:))
  4. Pierrequiroule
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    Pierrequiroule Registered Member

    It may not be necessary: and can confirm that I have been experiencing the same issue with Win7 x64 SP1 and Firefox. As for IE, the issue is a little bit different: instead of getting a double "@" sign, I only get one "@" sign... and a Windows error sound! (C: > Windows > Media > Windows - Ding)

    @PrevxHelp: Here is some more info, in case it would help: My Win7 version is in French, and the keyboard I am using is named "Fran├žais (Canada)". Besides WSA beta, I am using Comodo Firewall and Avast! Free.

    Regards
    Last edited: Dec 4, 2011
  5. PrevxHelp
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    PrevxHelp Prevx Moderator

    Thank you both for the assistance :thumb: I suspect this is due to the non-English keyboard layouts not being handled properly. I'll look into what options we have to work around them.

    Please let me know if you find anything else in the meantime!
  6. Jeroen1000
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    Jeroen1000 Registered Member

    Any news on this?:)
  7. Jeroen1000
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    Jeroen1000 Registered Member

    still no fix with latest update(8.0.1.42). This is starting to take an awful long time guys:). Is it hard to fix?

    cheers,
    Jeroen
  8. PrevxHelp
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    PrevxHelp Prevx Moderator

    We're hoping to have this fixed in the next round of builds (8.0.1.70+) which should correct it for your keyboard layout as well as other non-English layouts.

    Sorry for the delay!
  9. Jeroen1000
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    Jeroen1000 Registered Member

    Thanks for the update Joe:thumb: . It is the only niggle to an otherwise brilliant solution so far (except for my threat overview screen:D )
  10. Pierrequiroule
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    Pierrequiroule Registered Member

    I am still experiencing the issue with the latest update (v.8.0.1.75)... (a rather small issue, but seemingly hard to fix!)
  11. Jeroen1000
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    Jeroen1000 Registered Member

    Still no fix in 8.0.1.82. Any ETA on this one Joe? I've it's kind of annoying when you try to type a password with an "." in it when you realise it is Webroot messing it up after 5 tries:).
  12. PrevxHelp
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    PrevxHelp Prevx Moderator

    No solution yet, but hopefully one coming shortly! Sorry again for the hassle :(
  13. fblais
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    fblais Registered Member

    I also have a french-canadian keyboard but don't have these issues.
    I'm running XP Pro SP3 though. (and 32 bits of course)
    Can you try without the other security programs?
  14. PrevxHelp
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    PrevxHelp Prevx Moderator

    If any of you are on the .92 closed beta branch, could you please let me know if the issue still persists?

    Thanks!
  15. TonyW
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    TonyW Registered Member

    One issue I have which I reported to Support is when typing in web forms such as this, letters get missed, jumbled up or duplicated. It doesn't always occur, but is a pain when it does. Support suggested the keyboard drivers need updating as this issue usually occurs when the drivers are outdated; Microsoft has no latest drivers for the keyboard I'm using on a Windows XP system and I have tried a different keyboard since and the same problem persists.

    I'm now testing with Identity Shield disabled and there is no issue. It seems to me Identity Shield is conflicting somewhere. It would be nice to use the keyboard properly without having to retype because of missing characters or whatever.

    [Windows XP Home/Firefox 9.0.1/WSA 8.0.1.92]
  16. Jeroen1000
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    Jeroen1000 Registered Member

    Hi Joe,
    It appears to be fixed for me:D. 1 less thing to worry about!
  17. TonyW
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    TonyW Registered Member

    I spoke too soon. Just seen some garbled message as I typed. It's ok right at this minute though. Weird.
  18. Pierrequiroule
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    Pierrequiroule Registered Member

    Hi Joe,

    As far as I am concerned, there is still no fix with v.8.0.1.92.

    [Win7 64x / Firefox 9.0.1]
  19. fblais
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    fblais Registered Member

    Firefox has been updated to 10.0, can you try it?
  20. Pierrequiroule
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    Pierrequiroule Registered Member

    I just updated Firefox to v.10.0 and the issue still persists...
  21. Jeroen1000
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    Jeroen1000 Registered Member

    You know what. I did not check it after a reboot. So I'll do that and also deinstall and reinstall Webroot and check again. Just to make sure.

    Because behaviour was normal after the upgrade.
  22. Jeroen1000
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    Jeroen1000 Registered Member

    UGh no dice. It appears I spoke to soon. It works normal when I log in with Remote Administrator, but it does not work when I'm actually in front of the computer. :cautious:
  23. Jeroen1000
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    Jeroen1000 Registered Member

    Joe, is there anything concrete we can do to get this fixed?
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