bought licence, but entered in wrong email address

Discussion in 'ESET Smart Security' started by thesmith, Sep 29, 2011.

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  1. thesmith

    thesmith Registered Member

    Joined:
    Sep 29, 2011
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    Hello, I have bought a 3 Yr 1 Computer licence, but when filling the information in I put the wrong email address in.

    And so therefore have not recieved an email with username and password.

    It has taken money out of my account, so i have the proof of me buying it so could one of the admins/support officers help me with getting the email changed to the right one, so I can be sent the info and start using the licence.

    BTW I have used the support feature on the homepage but haven't heard back from them so that's why i'm contacting the forums
     
    thesmith, Sep 29, 2011
    #1
  2. dmaasland

    dmaasland Registered Member

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    Nov 10, 2010
    Posts:
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    In what country did you buy your license?
     
    dmaasland, Sep 29, 2011
    #2
  3. thesmith

    thesmith Registered Member

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    Sep 29, 2011
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    Australia
     
    thesmith, Sep 29, 2011
    #3
  4. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,033
    Location:
    California
    Hello,

    Have you tried contacting ESET's Australian distributor directly by either sending an email to info@eset.com.au or calling them at +61 (7) 3325 2999?

    Regards,

    Aryeh Goretsky
     
    agoretsky, Sep 29, 2011
    #4
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