Backup error problem...

Discussion in 'Acronis True Image Product Line' started by peabo, Jan 5, 2006.

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  1. peabo

    peabo Registered Member

    Jan 5, 2006
    I have a propblem with my first full backup - the process fails soon after starting, returning "Unable to create volume snapshot (0x70021)".

    A number of other threads seem to offer different solutions.

    I have latest download of Acronis TI 9.0 build 2323.

    Thanks in anticipation.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello peabo,

    Thank you for choosing Acronis Disk Backup Software.

    Please download and install the latest build (2337) of Acronis True Image 9.0 which is available in the Product Updates section of our web-site.

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 2337.

    If the problem still persists, please check each partition of your hard drives by Windows utility:

    - For Windows 9x please use Windows menu Start\Run
    then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command
    "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drives.

    Please note that you will need to reboot your computer in order to scan the system partition.

    If that does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Tatyana Tsyngaeva
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