Backdoor.Hackarmy.gen not detected by many

I send this backdoor to trendmicro labs (virus_doctor) and mks_vir labs. It was 25 July. Next day i have response from MKS and they have added this signature to MKS. (i think that is OK).
I don't have any answer from Trend Micro. I write e-mail to Trend Support Center (28 July). I have been answered ..."Search as I might I have found no references to backdoor.hackarmy.gen on Kaspersky, Symantec nor McAfee encyclopedias"....
I send this backdoor to Support Center (29 July) - no answer!
I write another e-mail to virus_doctor TM (31 July) - NO ANSWER!!!!! I think that is something wrong with TrendMicro support!!!!

 

FYI many AV companies give baddies different names.

 

OK - but Trend Micro doesn't detect anything wrong in this file.

 

That's because TM and their support IS BAD.

Edited to remove a word that is perceived as being neither vulgar nor offensive in the 10 countries I've lived in or 38 I've visited.

Always important to modify one's language and behavior for the overly sensitive minority. Amazing anything gets done in the world or we are able to affect change in society by being so PC.

I might also add that this word is used in Prime Time TV in the US and is not considered to be an offensive term by the FCC.

Of course I can supply a multitude of links that fully support the adjective I used from all over the web, my own personal experience aside.

 

tazdevl ,

Please refrain from personal comments in that fashion as it may be offensive to other members or guests.


snowbound

 

I woudn't say its personal. I've read the exact same comment multiples times on this forum and plenty others. I think it falls under the "general consensus" category.

And if folks find that offensive, they need to grow thicker skins. There is such a thing as being overly PC.

 

U are correct that this kinds of comments have been posted before but in my judgement it is product bashing and this goes against our TOS.

and there's such a thing as constructive criticism. Saying something sucks, frankly doesn't offer anything.


snowbound

 

Ok... based on my own experience and nearly every other post I've found on the web, the vocal majority has found Trend Micro support to be uncommunicative and unresponsive to the needs of its customers.

Not to mention the product offers moderate levels of protection at best and has several oustanding technical issues that remain unresolved.

 

I will agree with you that their response to a query of their product has been less than acceptable to me also.