I am presently using TI 9.0.2337. On Jan 19 2006 I ran into trouble in restoring an image. http://www.wilderssecurity.com/showthread.php?t=116483 Today I again had to restore an image. Again TI is showing a time of 2 hours for a process that should take 15 minutes at most. To me this is not acceptable. I want a refund on TI 9.0.2337. I intend to uninstall this version of TI and go back to TI 8.0.937. Would you please indicate the procedure to follow to get my refund.