Advance Config Menu Items "Missing"

Hi,

I am trying following this, from the support of Eset page

http://kb.eset.com/esetkb/index?pag...earch&viewlocale=en_US&searchid=1257416974279

to filter the programs that the ekrn.exe monitors. My surprise comes when I tried to find and follow the steps given in the oficcial page and the items on the advance menus to execute steps 5 and 6 are missing in my computer so I can not configure the program !!

I am using version 3.0.650.0

My system (sorry Spanish)

Base de firmas de virus: 4575 (20091105)
Módulo de actualización: 1031 (20091029)
Módulo del análisis antivirus y antiespía: 1244 (20091031)
Módulo de heurística avanzada: 1099 (20091030)
Módulo de soporte de archivos comprimidos: 1105 (20091029)
Módulo de desinfección: 1047 (20091020)
Módulo de soporte Anti-Stealth: 1012 (20090526)

Thank you in advance for your help

 

If the programs are missing, you must add them using the 'Add...' button.
If you have further questions, please post back.

 

Fisrt of all, thank you for your prompt answer.

That´s the thing, in my submenus within the advance config I don´t have any option to add any program. Within the submenus I don´t have either the possibility to display more menus (little plus simbol) as It is showed in the official ESET support page



What am I doing wrong?

Thank you again

 

I am running version 4 which may be slightly different. Under Web access protection-> HTTP, HTTPS-> Web Browsers, your menu should look like this:

 

The executables that appear in the menu will depend on your usage and most likely will not be the same as mine.
If you can't even display submenus, I recommend uninstalling/reinstalling NOD32 with the following instructions:
http://kb.eset.com/esetkb/index?pag...earch&viewlocale=en_US&searchid=1257416974279

 

Hello again,

the window you dispayed is exactly how it should look if we look the support page link I posted in my first messag;, and you are correct, I am using version 3, so it my be different. And like I said , I don´t have those submenus that appear in your screen or the eset screeshoot.

I will wait a couple of days to see if I am missing somethig and if not solved I will try what you suggested .

Thank you again

 

I would suggest uninstalling and reinstalling version 3 or 4 as per my instructions above.