Acronis TI Server build 937 major issues

Discussion in 'Acronis True Image Product Line' started by ralphdecaro, Nov 1, 2005.

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  1. ralphdecaro

    ralphdecaro Guest

    I have just setup a brand new machine with Windows 2003 Server SP1 and installed Acronis TI Server build 937. The system totally freezes up after starting Ti at the "analyzing partition" stage. When I attempted to uninstall it it also froze.

    So, how do I manually uninstall this bad build?

    I have also read the comments and complaints above. Acronis support staff - please remember that we are spending our money for the product. It is overall a good product that we have come to rely on but when something goes bad we look to you, the experts for help.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello ralphdecaro,

    Thank you for choosing Acronis Server Disk Backup Software.

    I'm really sorry for your inconvenience. However, I should say that the 937 build of Acronis True Image 8.0 Server for Windows is rather stable.

    First of all, I would recommend you to check each partition of your hard drive by Windows utility. To do this, please go to Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive. You will need to reboot your computer in order to scan the system partition.

    Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then please enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also make a screen shot of the Device Tree application:

    - Download and unpack the Device Tree application;

    - Run the application;

    - Completely unfold the \Driver\Disk and \Driver\FtDisk branches;

    - Move the margin to the left in order to see all the items;

    - Make a screen shot.

    Please note that the application may crash the system when you exit, so we recommend you to save all your work and close other programs prior to running it.

    Create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    You can also do the following in order to uninstall Acronis True Image manually:

    - Delete Acronis Secure Zone either through the wizard or manually;

    - Delete "snapman" from the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters

    - Delete "snapman" and "timounter" from the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

    - Run Device Manager and delete Acronis Image Archive Explorer;

    - Delete "snapman", "timounter" and "tifsfilter" from the following registry key:


    - Delete "TrueImage" value from the following registry keys:

    HKEY_LOCAL_MACHINE\Software\Acronis\Autopart (can be absent)

    - Delete the Windows\System32\autoprnt.exe file, if it exists;

    - Delete the following folders:

    Program Files\Common Files\Acronis\CDRecord
    Program Files\Common Files\Acronis\Drivers

    - Download the file;
    - Open the command prompt (Start -> Run -> cmd);
    - Run the following command in the folder you saved the file to:
    schedmgr service uninstall
    - Open Task Manager and stop the following processes: schedhlp.exe, TrueImageMonitor.exe;
    - Delete the Program Files\Common Files\Acronis\Schedule2 folder;

    - Delete the desktop icon and Start menu shortcuts;

    - Delete the Program Files\Common Files\Acronis folder;
    - Delete the Program Files\Acronis\TrueImage folder;
    - Delete the Program Files\Acronis folder;

    - Delete "TrueImage Monitor" value from the following registry key:


    - Delete the following keys in HKEY_CLASSES_ROOT:


    - Delete the following registry keys:


    HKEY_LOCAL_MACHINE\Software\Acronis (you may need to grant full control permission to yourself to delete this key)

    - Reboot the computer.

    Thank you.
    Alexey Popov
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