Acronis "Not Responding" at all

I have been a longtime user of Acronis True Image 8. For Xmas I got a new PC and installed the software. It installed fine and started fine. However, when I tried to access the backup of my old PC it stopped dead. Same when I tried to mount that image in the explorer. It does the same when I try to make a new image of the new PC.

So, I upgraded to Acronis 11, thinking the S-ATA or something in the new PC was causing trouble with the software. 11 does the exact same thing. Nothing. At all. I starts fine, and examines the drives fine. But immediately hangs when I go to any of the wizards.

Please help. Otherwise, I may have to switch to Norton Ghost.

 

Just to clarify - this is happening using TI within Windows? If so is this XP or Vista?

Does the TI rescue CD (if it allows you to make one) work?

It reports the correct amount of drives when the splash screen starts up, then it brings up the program proper, you select Backup and the Wizard pops up - what selection are you making and at what point does the wizard fail?

Perhaps some screenshots if possible would help.

Colin

 

Oh, sorry, I could have been more specific in my descriptions.

I am running Win XP Pro SP2. I have not yet made a TI boot disc, because I was just trying to test the program on my PC, because of the issues with TI8, and would get to that if/when I got the program running correctly. After all, the boot disc won't do me any good if I can't back anything up.

And, the wizard hangs no matter what selection I make, after it starts and scans the drives, which it seems to do without error.

 

Do you un-install vers 8 before installing 11?

If not, try un -installing using the add/remove program. However, you may have to the manual un-install as referenced here by a Bodgy posting:
Acronis support uninstall posting
https://www.wilderssecurity.com/showpost.php?p=1120006&postcount=4