Acronis crash on Win XP SP2

Discussion in 'Acronis True Image Product Line' started by SarahL, Feb 8, 2005.

Thread Status:
Not open for further replies.
  1. SarahL

    SarahL Guest

    We have Acronis TI8.0 running on a Windows XP SP2 system that is also using Novell Netware client 4.81. Attempting to create a full backup of the drive results in a crash of Acronis right after the point where the software allows you to add comments. We have re-installed the software without success. Any ideas?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello SarahL,

    Thank you for choosing Acronis True Image (

    We are really sorry for the inconveniences.

    Could you please do the following:

    1. Press the Start button, choose Run, type "drwtsn32" and press Enter.
    2. In the dialog that appears check the Log File and Crash Dump paths, then press the OK button.
    3. Run Acronis True Image again.
    4. Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2 and send them to along with the link to this thread.

    This will help us to solve the problem.

    Thank you.
    Ilya Toytman
Thread Status:
Not open for further replies.