Acronis Boot CD Does not Boot

I purchased ATI version 8 over the counter quite some time ago. Subsequently, I updated to build 937. I have used it to create images successfully. Until today I have never tried to restore an image. I have created bootable media using the software. Neither the bootable media nor the orginal Acronis CD will successfully boot my system. In each case, the boot process begins and then hangs at the "Please wait...." text. I have waited as much as fifteen minutes just in case there was a really long period required for the boot process.
My system is perfectly capable of booting from other bootable CD such as an XP setup CD or a Linux CD.
Please let me know what information regarding my system I might provide in order to help resolve the issue. Clearly the product is of no use to me if it creates an image I cannot then restore should the need ever arise.
I look forward to any insight anyone can provide.

- Kevin -

 

Hello Kevin,

Thank you for choosing Acronis Disk Backup Software.

We are very sorry for the delay with the response.

First of all, please make sure that your Bootable Rescue CD is created using the latest build (937) of Acronis True Image 8.0.

If the problem persists with Bootable Rescue CD created using the latest build (937) of Acronis True Image 8.0 then please check whether "Starting Acronis Loader..." message appears upon the Bootable Rescue CD boot-up. If yes, then please do the following:

- Boot the computer from Bootable Rescue CD created using the latest build (937) of Acronis True Image 8.0 and press 'F11' key when "Starting Acronis Loader..." message appears;

- After you get the 'Linux Kernel Settings' prompt, please modify it in the following way: quiet acpi=off noapic

- Press 'OK' and see if the problem remains;

If the problem is gone then please submit a request for technical support and request a download link for the ISO image of the Bootable Rescue CD having "acpi=off noapic" parameter hardcoded, so you won't need to enter it each time you boot your computer from Bootable Rescue CD. If you did not register the software at our web site then please provide any information confirming your purchase of Acronis True Image 8.0 in your request (e.g. order number, e-mail, where did you purchase our product, copy of invoice, scan copy of receipt, your order confirmation letter, etc.).

If the problem remains then please do the following:

- Boot the computer from Bootable Rescue CD created using the latest build (937) of Acronis True Image 8.0 once more and press 'F11' key when "Starting Acronis Loader..." message appears;

- After you get the 'Linux Kernel Settings' prompt, please remove the 'quiet' word and press 'OK';

- As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make a shots of the output screens.

If "Starting Acronis Loader..." message does not appear when you try to boot your computer from Bootable Rescue CD created using the latest build (937) of Acronis True Image 8.0 then please try re-creating Bootable Rescue CD. Let us know if that does not help either.

Please also download and install the free trial version of Acronis True Image 9.0 Home, create new Bootable Rescue CD, boot your PC from this CD and see if the problem still persists.

Then please submit a request for technical support. Provide the information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Alexey Popov