A Frustrated Client

Discussion in 'Acronis True Image Product Line' started by Steve Bravy, Jan 20, 2006.

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  1. Steve Bravy

    Steve Bravy Guest

    The superb Acronis software periodically destroys my paid-for version of Acronis True Image 9.0 in a misguided but stubbornly held belief that the software was a trial download. When I tried to register in the hope that the system would get the idea that this is not a trial version, The site informed me that the software was already registered, and I couldn't find my way forward..

    The Acronis contact suggested that I uninstall and reload. I've done this several times, and it works until the $$%%^^^&&* software decides that this is an expired trial version and deletes it. I am sick of reloading my copy due to an overly vengeful piece of code.

  2. Chutsman

    Chutsman Registered Member

    Jun 17, 2005
    Brandon, Florida, USA
    There is probably something left in the Registry that creates that problem. If you are very comfortable editing the Registry, search for and remove anything with words Acronis or True Image. Then reinstall TI.

    Be aware, though, that if you remove something from the Registry that Windows needs, you will render your system unbootable.

    Probably better to try first to Restore Windows to a date before you installed the Trial version of TI - if there is a Restore point available. Then reinstall the paid version.
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Steve and chutsman,

    Thank you for choosing Acronis Disk Backup Software.

    Please do the following to uninstall Acronis True Image 9.0 manually:

    Windows 98/Me

    - Delete Acronis Secure Zone either through the wizard or manually
    - Delete \windows\system\iosubsys\snapman.vxd
    - Open Device Manager and remove Acronis TrueImage Backup Archive Explorer
    - Delete \windows\system\iosubsys\timntr.pdr
    - Run regedit and delete HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\snaphlp
    - Delete \windows\system\snaphlp.vxd
    - Delete \windows\system\snapapi.dll
    - Run regedit and delete the following registry keys:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\Acronis True Image Monitor
    - Reboot the computer
    - Download http://www.acronis.com/files/support/schedmgr.exe, open MS-DOS command prompt and run the following command in the folder you saved the file to: schedmgr service uninstall
    - Delete \Program Files\Acronis\TrueImage
    - Delete \Program Files\Common Files\Acronis
    - Delete TrueImage from Start\Programs\Acronis
    - Delete the shortcut from Desktop
    - Reboot the computer

    Windows 2000/XP/2003

    - Delete Acronis Secure Zone either through the wizard or manually
    - Delete snapman from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters
    - Delete snapman and timounter from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters
    - Run Device Manager and delete Acronis Image Archive Explorer
    - Delete snapman, timounter and tifsfilter from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
    - Delete TrueImage from the following registry keys:
    HKEY_LOCAL_MACHINE\Software\Acronis\Autopart (can be absent)
    - Delete \Windows\System32\autoprnt.exe if it exists
    - Delete the following folders:
    \Program Files\Common Files\Acronis\CDRecord
    \Program Files\Common Files\Acronis\Drivers
    - Download http://www.acronis.com/files/support/schedmgr.exe, open the command prompt and run the following command in the folder you saved the file to: schedmgr service uninstall
    - Open Task Manager and stop the following processes: schedhlp.exe, TrueImageMonitor.exe
    - Delete the \Program Files\Common Files\Acronis\Schedule2
    - Delete the desktop icon and Start menu shortcuts
    - Delete \Program Files\Common Files\Acronis folder
    - Delete \Program Files\Acronis\TrueImage folder
    - Delete \Program Files\Acronis folder
    - Delete TrueImage Monitor from the following HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
    - Delete the following keys in HKEY_CLASSES_ROOT:
    - Delete the following registry keys:
    o HKEY_LOCAL_MACHINE\Software\Acronis (you may need to grant full control permission to yourself to delete this key)
    - Reboot the computer.

    After that please download and install the latest build (2337) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    then log in and use your serial number to register your software.

    If the issue still persists with the latest update please create Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach the collected information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Kirill Omelchenko
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