System state backup is not working for me with the latest build of TI Home 2009 (it finds 4 files in C:\windows\system32\config locked -I think they are the registry- and they have to be skipped). I contacted Customer Service on the 26th of January, 3 weeks ago now. All I have received in reply is an automatically generated email reply telling me to look up the support knowledge base and not to submit my request more than once. There is nothing about this in the knowledge base, and no reply from support. Two questions: - Does support reply to queries? Or does one have to purchase "priority support" to get some attention? - Does System State backup work in TI 2009? Or does it always baulk at the registry?