XP2 won't show my SATA Hdd which I cloned

Discussion in 'Acronis True Image Product Line' started by Chuckiechan, Sep 28, 2007.

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  1. Chuckiechan

    Chuckiechan Registered Member

    Joined:
    Sep 15, 2007
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    It's not in disk management, or on the explorer tree, or in "my computer"
    It is shown in Bios, and just to be save I reloaded the drivers. Also, I've reset the BIOS, Sata is still there on sata 1 where I it was before.

    I had it running on idle, but unplugged from the data cable until I cloned tonight, so I don't know if maybe I lost it earlier?

    Fortunately I did a non destructive clone...

    It seems to have cloned OK because the windows screen briefly showed up with a flash of a BSOD, both in normal and safe mode.

    Ideas?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
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    Hello Chuckiechan,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure the drivers you installed are correct. You can download the latest drivers from the drive manufacturer's website.

    If that's not the case, please collect some information to let us investigate the issue thoroughly:

    Please create Acronis Report as it is described in Acronis Help Post. Please keep the drive in question connected and powered on during the creation process.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. gorddrog

    gorddrog Registered Member

    Joined:
    Oct 12, 2007
    Posts:
    1
    I have just joined, and this post is the first I saw regarding my situation.
    Last night, I was trying to do a Recovery Disk (Boot from CD) backup of an ACER system which has only a SATA drive in it.

    The ACER Bios has no option to "select" SATA drive as boot drive, but it does correctly identify the boot drive as a SATA drive. (That sounds confusing but what I mean is that while it correctly identifies the drive as SATA, it is under the BIOS's IDE entry area.)

    In my Backup Selection (Source) Window no Hard Drive showed...only the external USB Drive that I had attached.

    Does TI 10 handle SATA Drives properly?

    Thanks

    Gord
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello gorddrog,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software.

    If updating doesn't solve the problem, please download the latest version of Acronis drivers, unpack the archive and install unpacked MSI package.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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