XP Shut Down Trying to make boot disk

Discussion in 'Acronis True Image Product Line' started by drwolf, Mar 14, 2005.

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  1. drwolf

    drwolf Registered Member

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    While trying to make boot disk with TI 8 (Build 791) XP sp2 does a hard shut down and reboot. I get microsoft error report message and after submitting it, it says that it's a device driver problem. I'm using a PIONEER DVD-RW DVR-108 and a SONY DVD RW DRU-530A. I'm downloading the new build to see if it help's.
    Any one have any answers?

    Update: Installed Build 800 and it's still doing the same thing
     
    Last edited: Mar 14, 2005
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello drwolf,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    Please do the following in order to enable mini-dumps.

    - Open Computer properties either by right clicking on My Computer icon and choosing Properties or by opening System properties in Control Panel;
    - Go to Advanced tab;
    - Press Startup and Recover Settings button;
    - Choose Small memory dump in Write debugging information box;
    - Close all the dialog windows by clicking OK buttons.

    Then please reproduce the system crash and send the mini-dumps created to suport@acronis.com along with the link to this thread. This will allow us to investigate the problem thoroughly.

    Thank you.
    --
    Ilya Toytman
     
  3. drwolf

    drwolf Registered Member

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    Thank You for your reply and help. I emailed support those minidump files.
     
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