Hi, I’m wondering here if anyone knows much about Xerobank? I’ve got a paid account there but I’ve had some problems. I've browsed this forum before, but never signed up so I thought I would give it a shot. A few weeks ago I signed up for one of their encrypted email accounts and all was well. On Saturday 15th Aug I signed up for another alias for the account and tried to set it up in Outlook 2007 via IMAP. However it turned out I could only send email, and not receive them. I thought this was odd as my other account worked without a problem. So I did my own diagnostics, part of which included sending test messages from various accounts to my Xerobank email address to try and see what was going wrong. Remember, sending email from the account was fine. However I was quite shocked to discover that I had a reply to one of my test messages from the previous owner of this Xerobank e-mail account. He told me that he’d deleted the address from his account, but had left it set up in his Outlook by mistake. I was quite naturally annoyed – why on earth had the Xerobank control panel let me register an e-mail account that was still available to someone else? What is the point of an “encrypted email” service that is supposed to guarantee my email security if the system will let you register and send email for an alias that has not been removed from the previous user? Very good job I bother to test my accounts before using them straight away. I filed an immediate support ticket (and as I am writing this, I have had no response). I also posted about the issue on the privacy forum at Xerobank, but have had no response from anybody who works for Xerobank. I have submitted numerous support tickets since and a few forum posts about this issue, but nobody has got back to me. I don’t think I’m unjustified in thinking this is bad service so I thought I’d post here and see if anyone else had any experiences or would be able to let me know who to contact about this? I have thus far resisted making a bigger deal out of this than I thought necessary, but it’s getting to the point where I want some answers. Most distressing is the lack of any response to my support requests – even those I submitted before being a member went unanswered. This I find intolerable – aren’t all customers supposed to be valued and cherished by an organisation? I could deal with the original technical glitch, it’s just being left in the dark that annoys me most! Would be greatful of the feedback of anyone with any experiences on the matter. Oh, and first post here! Hi all.