WTF happened to ATI 10 home? (TI 10 Build 4942 Download not available)

Discussion in 'Acronis True Image Product Line' started by sded, May 15, 2007.

Thread Status:
Not open for further replies.
  1. sded

    sded Registered Member

    Joined:
    Jun 4, 2004
    Posts:
    512
    Location:
    San Diego CA
    It can no longer be downloaded, either as an update or a trial. All I get is an error mesage saying "We are very sorry but service is unavailable now. Please try again later or contact our support team." Tried again later, sent email to support team, nada. o_O
     
  2. dougeeebear

    dougeeebear Registered Member

    Joined:
    Apr 18, 2007
    Posts:
    56
    Location:
    Tennessee, USA
    Re: WTF happened to ATI 10 home?

    I hope your email to support contained a more diplomatic title.
     
  3. mongooseman1128

    mongooseman1128 Registered Member

    Joined:
    May 15, 2007
    Posts:
    5
    Re: WTF happened to ATI 10 home?

    I'm sorry to say I can be of no help. However, it may be worth noting that I got a copy of ATI 10 home from my work and installed it. I get the exact same error message when I attempt to update the program to the latest build. I'm wondering if perhaps that file server is down, or maybe they're pushing out some updates and the server is just overwhelmed and refusing connections (it happens all the time to me when I'm trying to update freeBSD ports)
     
  4. TheQuest

    TheQuest Registered Member

    Joined:
    Jun 9, 2003
    Posts:
    2,301
    Location:
    Kent. UK by the sea
    Re: WTF happened to ATI 10 home?

    Hi, sded

    I think you will find mongooseman1128 is correct with his answer, there is a problem on their server.

    I have just tried on all of my registered products.

    Acronis Recovery Expert (English)

    Acronis Drive Cleanser 6.0 (English)

    Acronis Migrate Easy 6.0 (English)

    Acronis Privacy Expert 2003 (English)

    Acronis True Image 6.0 (English)

    Acronis Partition Expert 2003 (English)

    Acronis True Image 7.0 Upgrade (English)

    Acronis Privacy Expert 7.0 Upgrade (English)

    Acronis Disk Director Suite 9.0 Upgrade (English)

    Acronis True Image 8.0 Upgrade (English)

    Acronis Privacy Expert Suite Upgrade (English)

    Acronis True Image 9.0 Home Upgrade (English)

    Acronis Disk Director 10.0 Upgrade (English)

    Acronis True Image 10.0 Home Upgrade (English)


    And getting the same result:- We are very sorry but service is unavailable now. Please try again later or contact our support team.


    Take Care,
    TheQuest :cool:
     
  5. sded

    sded Registered Member

    Joined:
    Jun 4, 2004
    Posts:
    512
    Location:
    San Diego CA
    Re: WTF happened to ATI 10 home?

    Just got an email from customer support saying nothing is wrong. Maybe someone there will wake up someday and fix it.:thumbd:
     
  6. DwnNdrty

    DwnNdrty Registered Member

    Joined:
    Mar 28, 2007
    Posts:
    3,335
    Location:
    Florida - USA
    Re: WTF happened to ATI 10 home?

    Well, it's just like all the bugs users have found. They're not bugs, just features with an attitude - to quote an old saying. :D :D
     
  7. SSK

    SSK Registered Member

    Joined:
    Nov 28, 2004
    Posts:
    976
    Location:
    Amsterdam
    Re: WTF happened to ATI 10 home?

    Could be a local problem; my update links download just fine.
     
  8. thomasjk

    thomasjk Registered Member

    Joined:
    Jul 22, 2005
    Posts:
    1,477
    Location:
    Charlotte NC
    Re: WTF happened to ATI 10 home?

    Well mine don't. I'm on the eastcoast of the USA. No downloads work for me.
     
  9. mongooseman1128

    mongooseman1128 Registered Member

    Joined:
    May 15, 2007
    Posts:
    5
    Re: WTF happened to ATI 10 home?

    I'm in Iowa and have no downloads. When support got back to me about my problem, I had multiple problems and they happened to neglect the inability to update.
     
  10. prius04

    prius04 Registered Member

    Joined:
    Apr 14, 2007
    Posts:
    1,238
    Location:
    USA
    Re: WTF happened to ATI 10 home?

    Just tried and got the same message. I'm in Illinois, FWIW. This is strange because it's going on 24 hours and, apparently, hasn't been rectified.

    I have the latest build so I have no immediate need to download anything but still......o_O
     
  11. Xpilot

    Xpilot Registered Member

    Joined:
    May 14, 2005
    Posts:
    2,318
    Re: WTF happened to ATI 10 home?

    Same problem here in the UK.

    Xpilot
     
  12. Long View

    Long View Registered Member

    Joined:
    Apr 30, 2004
    Posts:
    2,295
    Location:
    Cromwell Country
    Re: WTF happened to ATI 10 home?

    22:58 here in Cromwell Country - no problem getting 9.1 or 10 updates.
    Hopefully problem now solved.
     
  13. Seawulf

    Seawulf Registered Member

    Joined:
    Dec 22, 2006
    Posts:
    27
    TI 10 Build 4942 Download not available

    I tried this today and got "Unavailable" alert.

    Does anyone know when this will be back up?

    I'm running Vista (32) and it appears that there are some Vista-ops tweaks there.

    Charlie
     
  14. CatFan432

    CatFan432 Registered Member

    Joined:
    Nov 1, 2006
    Posts:
    333
    Location:
    Topeka, KS, US
    Re: WTF happened to ATI 10 home?

    Downloads not working here in Flyover Country, sometimes referred to as Kansas.
     
  15. thomasjk

    thomasjk Registered Member

    Joined:
    Jul 22, 2005
    Posts:
    1,477
    Location:
    Charlotte NC
    Re: WTF happened to ATI 10 home?

    I sent a PM to support earlier today but no response and of course no fix.
     
  16. DwnNdrty

    DwnNdrty Registered Member

    Joined:
    Mar 28, 2007
    Posts:
    3,335
    Location:
    Florida - USA
    Re: TI 10 Build 4942 Download not available

    It seems like all the Acronis server links to the USA have a problem.
     
  17. Carver

    Carver Registered Member

    Joined:
    Feb 5, 2006
    Posts:
    1,827
    Location:
    USA
    Re: WTF happened to ATI 10 home?

    Downloads working in New Jersey, it is probably a relay server somewhere in between New jersey and Kanas. I did a tracert, #6 server between New York and Washington timed out. Could mean anything, but it was the only server to time out.
     
  18. mongooseman1128

    mongooseman1128 Registered Member

    Joined:
    May 15, 2007
    Posts:
    5
    Re: WTF happened to ATI 10 home?

    that's good to know. when I get home I'll send a trace from Iowa see what relay gets dropped.
     
  19. oregonjohn

    oregonjohn Registered Member

    Joined:
    Mar 30, 2005
    Posts:
    7
    Re: WTF happened to ATI 10 home?

    Great load of good this does me. I've got a new Dell that IT10 won't recognize the SATA on, so I was hoping the update would do the trick. I guess I'll have to investigate Ghost again...maybe they are more up to date (I'd bet their servers don't go down without a decent explaination).

    Sorry Acronis folks, just that frustration runs high.
     
  20. thomasjk

    thomasjk Registered Member

    Joined:
    Jul 22, 2005
    Posts:
    1,477
    Location:
    Charlotte NC
    Re: WTF happened to ATI 10 home?

    Well not yet working in North Carolina.
     
  21. TheQuest

    TheQuest Registered Member

    Joined:
    Jun 9, 2003
    Posts:
    2,301
    Location:
    Kent. UK by the sea
    Re: WTF happened to ATI 10 home?

    Hi, oregonjohn

    You would lose your money with a bet on Symantec, it does not even have a any support forums and if they did open any they would be for ever crashing with overload. :eek:

    Take Care,
    TheQuest :cool:
     
  22. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Re: WTF happened to ATI 10 home?

    Hello everyone,

    Thank you for choosing Acronis Disk Backup Software.

    Please note that there is a temporary issue with download service on Acronis web site (www.acronis.com). It should be fixed as soon as possible. We are really sorry for the inconvenience.

    Thank you.
    --
    Aleksandr Isakov
     
  23. thomasjk

    thomasjk Registered Member

    Joined:
    Jul 22, 2005
    Posts:
    1,477
    Location:
    Charlotte NC
    Re: WTF happened to ATI 10 home?

    Looks like the download servers are now fixed, at least for me in North carolina.
     
  24. mongooseman1128

    mongooseman1128 Registered Member

    Joined:
    May 15, 2007
    Posts:
    5
    Re: WTF happened to ATI 10 home?

    Just got home now and I've got updates again no problem. (I'm in Iowa)
     
  25. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Re: TI 10 Build 4942 Download not available

    Hello Seawulf and everyone,

    Thank you for choosing Acronis Disk Backup Software.

    Please note that this issue was fixed recently. Now you should be able to download updates and trial version of Acronis Software. Once again please accept our apologies for the inconvenience.

    Thank you.
    --
    Aleksandr Isakov
     
Thread Status:
Not open for further replies.