WSA,Firefox 22 and Adobe flash 11.8xxx crashes

Discussion in 'Prevx Releases' started by Longboard, Jul 13, 2013.

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  1. Longboard

    Longboard Registered Member

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    Just for interest:
    See here:
    https://www.wilderssecurity.com/showthread.php?t=350337

    With my config: (of course multiple background services etc etc) using WSA and after updating FF and the Flash player, going through 'elimination' drill, I had to turn off WSA to get flash pages to load. That,obviously, was not a good option.

    Bit more research...Subsequently, turning off the FF "crash reporter" stopped the problem.
    Now WSA on and no current lockups.

    There seems to be lots of posts here and there suggesting some problems with the FF reporter, LOL, never mind the complaints about Adobe and FF together and the really hairy suggestions on Mozilla forums. :)

    Anyone care to try and reproduce?
    Any one else had similar?
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you see if there are any Flash components listed under the Identity Shield's applications list as "Deny"? It may be that we didn't whitelist them early enough and they're being blocked from accessing the browser.

    Thanks!
     
  3. Longboard

    Longboard Registered Member

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    Sure ... and no.
    Nothing there.

    Just so I'm not misleading you in any way, can you be as specific as possible.

    Currently, nothing specific blocked in:
    Quarantine
    Networked apps
    No websites specifically blocked
    Most settings at default: possibly a little tighter.

    &

    Shields: all on

    Can I send you anything?

    Any opining by me as to cause effect would be at best speculative,...so I wont.

    While I was searching around trying to problem solve (Lot of blind alleys out there !!, google search getting worse !) I saw a couple of many references to buggy interactions btwn FF v20+ and Adobe 11.3xxx +.
    In fact heh all versions of FF and the players, on Adobe and FF forums, and what seemed like formal; bug reports.

    One suggestion that popped up a bit was to downgrade to Player 10.4. as the last stable version :rolleyes: : perhaps not really a good option.

    Many threads suggested turning off Crash Reporter +/- Telemetry as a useful option.

    A couple of threads referenced recent MS updates as root of problem.

    Heres an example of a simple search
    https://www.google.com.au/search?q=...08,d.aGc&fp=ab5b7527b514333b&biw=1236&bih=670

    Here is Mozilla's "Flash Troubleshooting" page ...:eek:
    http://kb.mozillazine.org/Flash#Troubleshooting

    As a general rule I have very little trouble with FF/Player so this was interesting. What I saw was reproducible here; but cause o_O

    My Event viewer shows nothing specific I can see.
    No MS crash so no minidumps.

    Its cool being able to go straight to source with these little issues: Get them squared away quick.

    Happy to help if I can.

    PS: if the thread title sounds a little alarmist or provocative, I'm happy to modify it.
     
    Last edited: Jul 13, 2013
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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    I have no issues here with the latest Flash update and FF22 Win 7 x64.

    TH

    Capture13-07-2013-2.24.22 PM.jpg Capture13-07-2013-2.27.19 PM.jpg
     
  5. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    If you could write into our customer support inbox by visiting here: http://detail.webrootanywhere.com/servicetalk.asp they will be able to take a closer look at your logs. My guess is still that something hasn't been whitelisted fully and they should be able to resolve it from there.

    Let me know your results!
     
  6. Longboard

    Longboard Registered Member

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    I'll do that..message sent.
     
  7. Triple Helix

    Triple Helix Webroot Product Advisor

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  8. Longboard

    Longboard Registered Member

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    TH: never said it was .. just pointing out a possible anomaly/interaction, that might have been of interest.

    If you read my posts in both threads, I did uninstall/reinstall, debug the addons, and plugins, turn off security and restart security apps : and the WSA effect was part of that.

    I'll just wait and see if Webroot has any specific response.
    If not: down to experience, or just some tangle somewhere that may never recur.
    Regards
     
  9. Longboard

    Longboard Registered Member

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  10. Triple Helix

    Triple Helix Webroot Product Advisor

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    Still no issues here but I don't use EMET here is my Win 8.1 x64 Preview VM.

    TH

    Capture17-07-2013-12.06.31 PM.jpg Capture17-07-2013-12.07.51 PM.jpg
     
  11. Triple Helix

    Triple Helix Webroot Product Advisor

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    Also I just visited 10 sites with flash required and still no issues with WSA installed Win 8.1 x64 Preview. Also nothing shows up in WSA all looks normal.

    TH

    Capture17-07-2013-12.19.32 PM.jpg

    Capture17-07-2013-12.29.10 PM.jpg
     
    Last edited: Jul 17, 2013
  12. Longboard

    Longboard Registered Member

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    OK TH; got it: you don't have a problem. Thanks.
     
  13. Triple Helix

    Triple Helix Webroot Product Advisor

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    No offense but I'm checking for myself and I don't see any problems as I was trying to reproduce what your seeing. Did you contact the WSA support inbox? If so what did they have to say?

    TH ;)
     
  14. Longboard

    Longboard Registered Member

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    OK

    Yes, webroot responded the day after I sent message

    I have replied to them today.... working....
     
  15. Triple Helix

    Triple Helix Webroot Product Advisor

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    Great! ;)

    Thanks,

    TH
     
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