WSA-C Reinstallation.

Discussion in 'Prevx Releases' started by Heco, May 14, 2014.

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  1. Heco

    Heco Registered Member

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    Hi all :)

    This afternoon i have wished to do a clean reinstallation of WSA-C 8.0.4.70. After uninstalling via the control panel, i have rebooted. And go figure what happens after this reboot...WSA has reinstalled by itself:eek: with all the protections deactivated!! I wonder why. Fortunately i have been able to roll back to a previous snapshot of my Win7 system and everything is back to normal *relief
    So my question is how to completely uninstall WSA-C to do a new clean reinstallation?
    Thanks for your help.

    Cheers,
    Herve
     
  2. Sir Percy

    Sir Percy Registered Member

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    Try to boot into safemode and uninstall. They used to have a tool to uninstall in these cases, but if all things fail then support is the best move. :)
     
  3. fax

    fax Registered Member

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    Also ensure that in the WSA web console your protected system is set as "user configuration" and not high, medium, etc.
     
  4. Umbra

    Umbra Registered Member

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    It reinstall itself because the service is still present, it must be deleted; you also have to delete the webroot folder in Program Files and WRdata in Program Data
     
  5. Heco

    Heco Registered Member

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    Thanks all for your solutions. I do appreciate.
    Cheers,
    Herve
     
  6. Triple Helix

    Triple Helix Webroot Product Advisor

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  7. ams963

    ams963 Registered Member

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    Also I suggest staying online during uninstallation.
     
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