WSA alerts after updating to Win 8.1

Discussion in 'Prevx Releases' started by robboman, Feb 24, 2014.

Thread Status:
Not open for further replies.
  1. robboman

    robboman Registered Member

    Joined:
    May 6, 2013
    Posts:
    54
    Location:
    holland
    Hey guys,

    This morning I updated my sister's laptop from Win 8 to Win 8.1 (64bit).
    After installing WSA gave several pop-ups regarding changes being made, and if I'd allow it. They where changes being made by legitimate Windows services and/or processes. I think this minor problem has been reported before right? It's no biggie but might confuse some users though.

    Running latest version 4.63. I can submit a log but I'm not sure what to submit and where to find it? :p

    thanks!
     
  2. Dermot7

    Dermot7 Registered Member

    Joined:
    Dec 20, 2009
    Posts:
    3,196
    Location:
    Surrey, England.
    Last edited: Feb 24, 2014
  3. zfactor

    zfactor Registered Member

    Joined:
    Mar 10, 2005
    Posts:
    6,012
    Location:
    on my zx10-r
    ive seen this a few times now and what weird is webroot normally has no major issues with win 8.1 but in a few cases from a system that was upgraded to 8.1 i saw this happen.

    a few questions i can think of is where did you get the update? was it from the ms store as a legit download or did you get the iso or update somewhere online? and try doing the deep scan. then i would recc a simple and quick uninstall, REBOOT, and then a reinstall and again reboot after that and see if that fixes it. this usually does the trick for me in these cases.
     
  4. robboman

    robboman Registered Member

    Joined:
    May 6, 2013
    Posts:
    54
    Location:
    holland
    Thanks for the responses. I will submit a log to webroot.
    It was a totally legit download from the Windows build-in app store. I've done a scan and it found no U (unknown) items. Restarted the laptop and since then have gotten no alerts anymore so far.

    It's not a big problem, but still it might confuse some people and make them block legit services.
     
  5. sturgess

    sturgess Registered Member

    Joined:
    Aug 24, 2011
    Posts:
    158
    Had the same problem, the alerts seemed to go on forever. I eventually called it a day and re-installed my previous security.
     
  6. kjdemuth

    kjdemuth Registered Member

    Joined:
    Jul 29, 2005
    Posts:
    2,960
    Location:
    Boston, MA
    Fresh install would be a good idea. Especially since you did a major update to your OS.
     
  7. sturgess

    sturgess Registered Member

    Joined:
    Aug 24, 2011
    Posts:
    158
    I did.
     
Thread Status:
Not open for further replies.