WSA alerts after updating to Win 8.1

Hey guys,

This morning I updated my sister's laptop from Win 8 to Win 8.1 (64bit).
After installing WSA gave several pop-ups regarding changes being made, and if I'd allow it. They where changes being made by legitimate Windows services and/or processes. I think this minor problem has been reported before right? It's no biggie but might confuse some users though.

Running latest version 4.63. I can submit a log but I'm not sure what to submit and where to find it?

thanks!

 

Hi, yes it would be best I think to send a scan log to support, as I am not aware of any issues upgrading to 8.1, and haven't done it myself.

Thanks.

http://live.webrootanywhere.com/content/842/Saving-a-scan-log

http://www.webroot.com/us/en/support/support-home

http://www.webrootanywhere.com/support

 

ive seen this a few times now and what weird is webroot normally has no major issues with win 8.1 but in a few cases from a system that was upgraded to 8.1 i saw this happen.

a few questions i can think of is where did you get the update? was it from the ms store as a legit download or did you get the iso or update somewhere online? and try doing the deep scan. then i would recc a simple and quick uninstall, REBOOT, and then a reinstall and again reboot after that and see if that fixes it. this usually does the trick for me in these cases.

 

Thanks for the responses. I will submit a log to webroot.
It was a totally legit download from the Windows build-in app store. I've done a scan and it found no U (unknown) items. Restarted the laptop and since then have gotten no alerts anymore so far.

It's not a big problem, but still it might confuse some people and make them block legit services.

 

Had the same problem, the alerts seemed to go on forever. I eventually called it a day and re-installed my previous security.

 

Fresh install would be a good idea. Especially since you did a major update to your OS.

 

I did.