Wrong prize won? Giveaway contest

Discussion in 'ESET Smart Security' started by prefect, Aug 19, 2010.

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  1. prefect

    prefect Registered Member

    Joined:
    May 23, 2008
    Posts:
    21
    Smart security started to say that my expire date is nearing(end of this month). I remembered that I luckily won new subscription for it in the giveaway contest that was held here. So I went to eset.com/activate and got the codes. Noticed that new version is out so I updated to 4.2.64.

    After restart I entered the new codes and kaboom.

    ESS says: You are using ESET NOD32 licensing credentials with Eset Smart Security etc..

    Heres pics:
    http://i36.tinypic.com/w1zdip.jpg

    http://i34.tinypic.com/2yy1mw1.jpg

    I know it was free win but I like having both firewall and antivir in same aplication.

    Has this happened to the other contest winners? And what to do now? :(
     
  2. zerotox

    zerotox Registered Member

    Joined:
    Jul 16, 2009
    Posts:
    417

    Hello,

    This means simply that you have won a license for the AV only version NOD32. It cannot be used with the full suite (Smart security).
     
  3. prefect

    prefect Registered Member

    Joined:
    May 23, 2008
    Posts:
    21
    The contest page says Eset Smart Security. So someone who won just NOD32 Antivir got my ESS code? o_O
     
  4. zerotox

    zerotox Registered Member

    Joined:
    Jul 16, 2009
    Posts:
    417
    I'm sorry to hear this. You should PM the mods for help as you should be able then to use Smart Security, since you won a license for it. They can check your license and help you getting things right.
     
  5. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    I received a PM with your information and am re-sending the license information now. You should receive it shortly.

    Regards,

    Aryeh Goretsky
     
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