Wrap Up - experiences with recovery TI 8

Discussion in 'Acronis True Image Product Line' started by mjclifford, Jan 5, 2005.

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  1. mjclifford

    mjclifford Registered Member

    Jan 4, 2005
    Here's a wrap up of the situation outlined in the post titled "Help with Boot Disks".

    We have decided to rebuild the crashed machine by hand. TI 8 verfied (under Windows) the image time and time again, yet wouldn't allow us to restore it (only specific files mounted in Explorer).

    I just found that other images for all other machines, which all were verified while running Windows, were reported as corrupted, etc, etc, if subjected to the same operation from a boot disk. However, the image that was so desparately needed to be restored on Machine A verfied from the boot disk on Machine B if a DVD of the image was placed on B as well.

    Bottom line, writes are solid. You can't bet on restores. Network operations are flaky. There's false messages about corruption. Immediate support is nonexistent. Phone numbers are disconnected. Development is in a foreign country many time zones away. All of that creates a dangerous situation.

    Needless to say, I'm dissapointed and will advise my hospital (place of employment), who is also using the product, of this experience.

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello mjclifford,

    Please accept our sincere apologies for the inconveniences.

    Let me shed some light on the situation you have (I have just read all your mesages in the "Help with Boot Disks" thread).

    Acronis True Image bootable rescue media (full version) is based on Linux. It does support network and all storage devices.

    The safe version is based on some modification of DOS system. Please note that the safe version doesn't support network (I assume that this is the answer to your question regarding network missing when booting up using some of your recovery discs) and also it doesn't support USB and SCSI devices and it doesn't support CD-ROMs. We recommend to use it only if the full version doesn't work.

    The latest build of Acronis True Image 8.0 and Acronis True Image 8.0 Server is 786. Please check the bootable CD you use to restore the image that it was made using this latest build (boot your computer from this CD and go to Help -> About).

    The image corruption problem. Obviously the image file under consideration is healthy (as I understood you can explore it).

    Please try to create a new bootable CD _full version_ (using Acronis True Image 8.0 Server build 786 installed on one of your machines) and to boot the computer you want to restore from this new bootable CD. Then please run the "Restore Image" wizard and try to restore the image.

    If the problem persist please post in this thread again and let me know the error message you received.

    We are really sorry for these inconveniences.

    Thank you.

    Andrew Berezovsky
  3. Menorcaman

    Menorcaman Retired Moderator

    Aug 19, 2004
    Menorca (Balearic Islands) Spain
    Hello Andrew,

    It seems that certain systems can restore from a USB drive after booting with the safe version of the rescue CD. My guess is that it depends on the particular motherboard's BIOS routines as to whether it can or can't detect the USB connection.

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