Would Disk Director Suite help us?

Discussion in 'Acronis Disk Director Suite' started by AngelArs, Sep 11, 2005.

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  1. AngelArs

    AngelArs Registered Member

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    Last week we resized two partitions using Acronis Partition Expert, well almost. Partition Expert performed the first partition resizing successfully, and started to resize the second partition, when an error message popped up saying that it couldn't perform the second half of the requested operation. It told us to press R, I or A but they did nothing. It appeared that the computer was now frozen, so we manually restarted but it wouldn't allow us to reboot. It gets around half of the way through and then it simply stops and starts rebooting all over again. If you let it, it will just keep going in circles like this. We tried safe mode by choosing the "last known good" option but it didn't work either. It also won't allow us to start in "safe mode". I'm fairly sure that this all has to do with incorrect partition sizes or something related when Partition Expert rezed one partition but not the second. If we try to use the Partition Expert floppies they say that dynamic disks are not allowed. We have tried to reverse the damage that Partition Expert caused by using Partition Magic, but it reports that the entire drive is one big primary drive (it should show 4 or 5 logical drives). We also tried Partition Commander, and it basically says the same. We also tried to repair the damage using Acronis Recovery Expert, but it said something similar about not working with dynamic disks. So here is our question;

    If we go out and spend even more money on Disk Director Suite 9.0 will it allow us to reverse the partition damage caused by Partition Expert, or will we be wasting our money? Is there any way to reverse this damage by using a WinXP command prompt somehow and using system restore? We do not have safe mode, just a command prompt (I think). Please help.. Thank you.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello AngelArs,

    Please note that Acronis Disk Director Suite 9.0 doesn't support Dynamic Disks. Could you please do the following?

    - Download the Acronis Report utility from http://www.acronis.com/files/support/AcronisReport.exe;
    - Run Acronis Report utility and select the "Create bootable floppy" option;
    - Insert a blank floppy disk in the floppy drive and proceed with creating the bootable diskette;
    - Boot the computer under consideration from this diskette and wait for report creation process to complete;
    - Send the 'report.txt' file from the floppy disk to support@acronis.com along with the link to this thread. We will investigate the problem and try to help you with the solution.

    Thank you.
    --
    Irina Shirokova
     
  3. AngelArs

    AngelArs Registered Member

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    OK Thank You. We have sent them the Report.txt file as requested. If you need any other information from us, please let us know.

    Thank you again for helping.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello AngelArs,

    If you do not receive any response from Acronis Support Team within 48 hours please let me know your Acronis Request # which will be sent to you in autoreply.

    Thank you.
    --
    Irina Shirokova
     
  5. dannyr

    dannyr Registered Member

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    One thing you might try is a chkdsk /r on the affected partition - it maybe that it is reporting zero free blocks (has happened to me a few times...)
     
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