Workstation Restore Problem

Discussion in 'Acronis True Image Product Line' started by staveley, Aug 12, 2006.

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  1. staveley

    staveley Registered Member

    Joined:
    Aug 12, 2006
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    XP64 SP1, TImage WS 9.1 b3718 eval, PATA Boot Disk on IDE0, SATA NVidia Raid0 array partitioned:-
    Primary - XP64 - NTFS - 20GB
    Logical - Vista - NTFS - 20GB
    Logical - Linux - EXT3 - 10GB
    Logical - VM - NTFS - 98GB
    Logical - DATA - NTFS - 303GB
    Logical - GAMES - FAT32 -16GB

    Created Rescue CD & booted from it. Created image of XP64 partition to spare partition on PATA disk and verified without problem. Rebooted to CD and restored image to original location without problem. Rebooted to disk and selected XP64 from windows boot.ini screen. OS attempts to load from XP64 partition but errors with "Windows could not start because the following file is missing or corrupt .... ntoskrnl.exe ...". Installed & booted from Recovery Manager - same problem. Booted from TI Home b3677 eval rescue CD, image restores without problem & reboots into Winows as expected!

    Checking the SATA disk with a partion manager after a failed restore shows the primary partion as an empty Linux partion. Attempts to fix the MBR/Boot partition with XP64 Recovery console give a "directory enumeration" error.

    After various combinations, I find WS b3718 will only give successfull restores when run from within Windows and also causes restore corruption with known good images (created with Home b3677) when run from CD or Recovery Manager. In contrast, Home b3677 (run from Win/CD/Recovery) is able to restore all images created with WS b3718 without problem.

    Anyone know why this is happening?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello staveley,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Please be aware that we have not heard about such problems of Acronis True Image before and so if you would like to investigate it please do the following:

    1) Create Acronis Report Utility on floppy:

    - Download and run Acronis Report Utility;

    - Select the "Create Bootable Floppy" option;

    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy.

    2) Perform the restoration using Acronis True Image 9.1 Workstation Bootable CD created with build 3718. Then boot the computer from the diskette you have created on step 1 and wait for report creation process to finish. Rename the created report file on the floppy to "report_ATIW.txt" (or similar).

    3) Perform the restoration using Acronis True Image 9.0 Home Bootable CD created with build 3677. Then boot the computer from the diskette you have created on step 1 and wait for report creation process to finish. Rename the created report file on the floppy to "report_ATIHome.txt" (or similar).

    Then submit a request for technical support using Ask a question before you purchase Acronis software link. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. We will investigate the issue and try to provide you with the solution as soon as possible.

    Thank you.
    --
    Aleksandr Isakov
     
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