Workstation latest build freezes in FTP?

Discussion in 'Acronis True Image Product Line' started by JimpsEd, Apr 15, 2007.

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  1. JimpsEd

    JimpsEd Registered Member

    Apr 15, 2007
    Does anyone else have this problem? At random points, it will freeze everything - I have never seen my PC lock up so badly (every windows, task manager will not open). The CPU does not appear to be maxed out, either.

    I keep a generally clean install on Windows XP Pro on my machine.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello JimpsEd,

    Thank you for choosing Acronis Workstation Disk Backup Software.

    Could you please provide us with some additional information that would let us to investigate the issue?

    - Please create ftp.log file the way described in this post;

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Note that the FTP server must allow passive mode for file transfers.

    Having collected the above information please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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