Word 2003 sudden close - NOD v5

Discussion in 'ESET NOD32 Antivirus' started by Mister Natural, Jul 24, 2012.

Thread Status:
Not open for further replies.
  1. Mister Natural

    Mister Natural Registered Member

    Joined:
    May 10, 2007
    Posts:
    225
    Location:
    3rd density St. Louis
    I've pushed v5 to nearly 100 pc's the past few days. No problems to report with the exception of 2 pc's. Both running windows xp and office 2003. It seems MS Word will suddenly close for no reason and they have to re-open and use the recover feature to recover their document. Nothing reported in the windows event viewer. I'm reverting them back to v4 for now.

    I have other machines with that config as well as much newer systems which do not seem to be having the problem. Just seems to be with 2 pc's.

    Anyone familiar with this issue?
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Do you have the HIPS module 1052 installed?
     
  3. Mister Natural

    Mister Natural Registered Member

    Joined:
    May 10, 2007
    Posts:
    225
    Location:
    3rd density St. Louis
    Yes it appears all clients are using hips 1052. The pc's are on an active directory network and their home documents folder is redirected to a network drive on a server 2008 r2 system.
     
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    If you can reproduce the issue, does disabling real-time protection or HIPS (followed by a computer restart) make a difference?
     
  5. Mister Natural

    Mister Natural Registered Member

    Joined:
    May 10, 2007
    Posts:
    225
    Location:
    3rd density St. Louis
    For now I have reverted the 2 pc's in question back to v4. Unfortunately the 2 pc's are in our legal department in which I can't spend a lot of time troubleshooting and have to go for the quick fix.

    On a side note not related to the Word problem I had to revert 2 more machines back to v4 because of unresponsiveness of the system. Both are older machines running windows xp also. On those 2 machines the startup scan basically made the computer very slow and completely unresponsive. The bottom toolbar icon showed the startup scan in progress but I could not do anything on the machine except watch the icon spin. Mouse clicks and keyboard were unresponsive.

    3 of the 4 systems mention are dell laptops with the other a dell optiplex pc. I actually have a few machines older than these in which no problems have been reported so far. And no problems on newer, faster systems running windows 7.

    If I come across another machine with issues I will try your suggestions.

    UPDATE

    I noted the post by geosoft regarding exclusion of the c:\windows\csc directory and have just modified the default policy in eras. This may well be part of the problem I have experienced with at least the latter 2 machines mentioned.
     
    Last edited: Jul 25, 2012
  6. Mister Natural

    Mister Natural Registered Member

    Joined:
    May 10, 2007
    Posts:
    225
    Location:
    3rd density St. Louis
    Thank you for the PM Marcos.
     
  7. padawan88

    padawan88 Registered Member

    Joined:
    Aug 9, 2012
    Posts:
    1
    Location:
    France
    I've got the same problem with windows Xp and Office 2003, Outlook and word will close suddenly.

    What is the solution ?

    Thank you
     
  8. Mister Natural

    Mister Natural Registered Member

    Joined:
    May 10, 2007
    Posts:
    225
    Location:
    3rd density St. Louis
    Putting an exclusion of c:\windows\csc\*.* in advanced settings resolved the issue for me until eset releases an update to fully address the issue. They are working to correct the problem.
     
Thread Status:
Not open for further replies.