Won't Start Up

Discussion in 'ESET NOD32 Antivirus' started by Jamey K, May 5, 2010.

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  1. Jamey K

    Jamey K Registered Member

    Joined:
    May 5, 2010
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    Hi all

    I've put ESET on 3 computers without a hitch and am working on number 4. Install went fine.

    When I restarted the NOD logo came and froze. First there was an Error Message "WDDM Service Not Running".

    I manually tried to start NOD and got the "Error Communicating with kernel" message. I did try to do the suggested fix on my XP...run-->services.msc but ESET is not on the list at all.

    I just this computer back and I really want virus protection on ASAP.

    Any ideas on what to do, would be great.

    Thanks

    Jamey
     
  2. RyanH

    RyanH Eset Staff Account

    Joined:
    Nov 9, 2009
    Posts:
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    Jamey K,

    Do you have a Western Digital external hard drive? If so, this may be related to a conflict with the "WD Smartware" software/driver. Try uninstalling it and uninstall/reinstall the ESET software.

    Also further research reveals that WDDM is related to the Windows Display Driver Model. So you might want to try upgrading your video driver.
     
    Last edited: Jun 10, 2010
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