Windows XP Updates

Discussion in 'Prevx Betas' started by zach, Oct 12, 2011.

Thread Status:
Not open for further replies.
  1. zach

    zach Registered Member

    Joined:
    Oct 14, 2003
    Posts:
    257
    Location:
    Wisconsin,USA
    How do I suspend protection in WSA while downloading updates from microsoft Today I had some false positives
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    You can disable the shields under PC Security but we'd prefer to fix the false positives. Could you write into our support inbox to have them take a look?

    Thanks!
     
  3. zach

    zach Registered Member

    Joined:
    Oct 14, 2003
    Posts:
    257
    Location:
    Wisconsin,USA
    Will do. Thanks
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    Just to let you know Joe I had no problems with 8 updates for Win 7 x64 with WSA on! ;)

    TH

    Capture12-10-2011-2.55.03 PM.jpg
     
    Last edited: Oct 12, 2011
  5. Pierrequiroule

    Pierrequiroule Registered Member

    Joined:
    Mar 21, 2009
    Posts:
    44
    Location:
    Quebec, Canada
    I am sorry to let you know that two updates (out of the eight updates mentioned by Triple Helix) failed to install on my Win 7 x64. I had to shut down WSA in order to get these two updates to install properly. One of these two updates was the security update for Silverlight.

    Win 7 x64 SP1, WSA v.8.0.0.48, KAV 2012, Comodo Firewall, MBAM (on demand)
     
    Last edited: Oct 12, 2011
  6. PatG

    PatG Registered Member

    Joined:
    Apr 30, 2004
    Posts:
    579
    Location:
    South Alabama
    Ditto what TH said!
     
  7. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Could you also write into our support inbox? It's possible that there is a signature blocking your updates but the research team should be able to help you more accurately there.

    Thank you!
     
  8. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    FWIW I still say it's nothing to do with WSA it seems that most problems come from running to many other security software as Pierrequiroule problem could be from KAV and or Comodo not necessary WSA?

    TH
     
  9. pegr

    pegr Registered Member

    Joined:
    Apr 8, 2008
    Posts:
    2,279
    Location:
    UK
    Apart from Comodo Firewall, I only had WSA installed when I experienced the Windows XP updates issues reported in this thread on my system, so the other security software theory doesn't hold water in my case. In any event, it was WSA that made the false positive detections, not Comodo. One of the selling points of WSA is that it is supposed to be compatible with other security applications.
     
  10. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    That's an XP issue Pierrequiroule has "Win 7 x64 SP1, WSA v.8.0.0.48, KAV 2012, Comodo Firewall, MBAM (on demand)" and I did say it's FWIW and didn't say definitely!

    TH
     
  11. Pierrequiroule

    Pierrequiroule Registered Member

    Joined:
    Mar 21, 2009
    Posts:
    44
    Location:
    Quebec, Canada
    @ PrevxHelp:

    I went to the Webroot Support page and wrote a detailed message... only to find out later that there was no trace left of my message! So, I am using this thread to let you know that I used your log gathering utility right after I could reproduce the incident with Windows Update. As I did mention before, two out of the eight updates could not be installed. One is an update for MS Silverlight - KB2617986, and the other is an update for Microsoft .NET Framework version 4 - KB2572078. I will write you a PM to give you more details about the logs.

    Regards
     
  12. pegr

    pegr Registered Member

    Joined:
    Apr 8, 2008
    Posts:
    2,279
    Location:
    UK
    I was posting for myself, nobody else. I was simply remarking that the other security software explanation isn't true for me. If you'd read my post properly - I did say "in my case" - you'd have realised that!
     
    Last edited: Oct 13, 2011
  13. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    I think there is an issue at the moment with Hotmail addresses being blocked. I'll be circling back with our support/research team there to hopefully get this sorted for you.

    Thank you for the help!
     
Thread Status:
Not open for further replies.