Windows XP Crashed During Loging Process

Discussion in 'Other Acronis Products' started by TomCurren, Mar 5, 2007.

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  1. TomCurren

    TomCurren Registered Member

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    I'm running Acronis Privacy Expert Suite version 9.0 (build 1,461). About 30% of the time now, when I log into my Windows XP Professional (latest updates applied through Windows Update) the operating sytem crashes to a blue screen identifying a driver error in psh_drv.sys.

    When I reboot, if the problem doesn't recur, Windows identifies the following as error codes it want to send to Microsoft.

    BCCode : 1000008e BCP1 : C0000005 BCP2 : A8D315E4 BCP3 : A7F50C90

    BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

    I searched on the Internet and saw a similar message re this driver when used with conjunction with an ATI card. I do, in fact, have an ATI graphics card on my Dell Inpiron 8600 laptop.

    Can you please help me?

    Thanks,

    Tom
     
    Last edited: Mar 5, 2007
  2. TomCurren

    TomCurren Registered Member

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    This reply posted to turn on email subscription on this thread.
     
  3. TomCurren

    TomCurren Registered Member

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    Attached, is the error dump that Windows sent Microsoft after recovery from the last crash.

    It's a rar archive. But I've added a log extension to allow it be uploaded by the forum.
     

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  4. bodgy

    bodgy Registered Member

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    Try lowering the malware detection to low or medium, and see if this makes a difference.

    I had a freezing problem that was ultimately traced to my NVidia video driver. However push_srvc often stops XP closing down, the service having to be stopped manually, to allow XP to close. Haven't found a solution to that as yet.

    Colin
     
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