Yesterday I installed True Image 11 Home on my PC. At the end of the installation, it asked permission to reboot, and I allowed it to do so. The boot process looked normal up to the point of displaying my wallpaper background on the screen. But the Windows task bar never appeared, and neither did the assorted icons that normally populate my desktop. Disk activity stopped and nothing seemed to be going on for several minutes. Using Ctrl+Alt+Delete I was able to run Task Manager. I found the process TrueImageTryStartService.exe running. I'd never seen this before, and it's name was obviously connected to the product I'd just installed. When I ended TrueImageTryStartService.exe, my boot process suddenly completed and then the PC functioned normally as far as I can tell. I've tried rebooting several times, with consistent results. I gather this service is related to the "Try&Decide" feature, so I assume it's critical for that feature to work properly. It's less clear to me whether not having it running will have any impact on other True Image features. I verified that I have current software (8053). I'm running Windows XP Pro x64, and I wonder whether Acronis might have trouble on 64-bit OSes. Searching the Acronis KB for "TrueImageTryStartService" yields no hits. Obviously I can go into Services from Control Panel and switch TrueImageTryStartService to disabled or manual, and then my PC should boot normally. But what am I losing? Presumably if Acronis included this service it must be important. I want my new backup software to be about the most reliable thing on my PC, so this experience is a bit unnerving! Anybody have any clues? Thanks!