Windows Live Mail crash

Discussion in 'ESET Smart Security' started by stackz, Oct 22, 2009.

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  1. stackz

    stackz Registered Member

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    xp sp3

    I'm currently using latest builds of ESS and Windows Live Mail, but this issue has occured with all v4 builds. The crash doesn't always happen, probably around 30/40% of the time. Basically I start WLM, it signs in and then instead of seeing the spam toolbar this is what I see.

    WLM's spam filtering is disabled.

    I've got no other software installed that injects into WLM. Is there any work around or fix for this apart from disabling email client integration?
     
  2. stackz

    stackz Registered Member

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    Is there anyone else experiencing this issue, or I am I just 'the chosen one'?
     
  3. stratoc

    stratoc Guest

    im only using eav at the mo. but i have seen this twice on 64 bit 7.
     
  4. flipsen

    flipsen Registered Member

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    same problem here..
     
  5. stratoc

    stratoc Guest

    i think the problem is with windows mail. i had the occaisonal crash with the following configs and solved it by moving back to thunderbird.
    outpost pro (on its own)
    outpost pro + eav
    eset smart.

    win 7 64 bit, yahoo mail
     
  6. Marcos

    Marcos Eset Staff Account

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    Please do the following:

    1, Click the link in the crash report message and, with the message kept open, look up the referenced log file. Make a backup copy of it, close the crash report message
    2, create a SysInspector log while Windows Mail is running

    Compress both files, put your nick in the archive's name, upload it to an ftp (if you don't have any I'll provide you one) and let me know when done. If possible, try to find out the pattern causing the problem to occur (e.g. when you receive / send email, when a spam email is recognized, etc).

    Also please provide the following information:
    1, what protocol you use (POP3/POP3S, IMAP,...)
    2, which of the following makes a difference:
    - disabling antispam protection
    - disabling POP3 checking in the main setup tree (F5) -> Email client protection -> POP3,POP3S -> untick Enable POP3 checking
    - disabling integration with the email client
    - installing EAV instead of ESS (try if possible)
    3, what version of ESS you use (in this case it's clear that you use the last one 4.0.467, but it's crucial information if anyone reports a problem now or in the future)

    regards,

    Marcos
     
  7. Davec2

    Davec2 Registered Member

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    I'm using Windows Live Mail with Vista and ESS (latest version), and am seeing this crash once or twice per day.

    Error log shows:
    Problem Event Name: BEX
    Application Name: wlmail.exe
    Application Version: 14.0.8089.726
    Application Timestamp: 4a6ce53d
    Fault Module Name: MSMAIL.DLL
    Fault Module Version: 14.0.8089.726
    Fault Module Timestamp: 4a6ce58f
    Exception Offset: 0000cf34
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.0.6002.2.2.0.768.2
    Locale ID: 4105

    I have just turned off WLM spam filtering and will see if it makes a difference.
     
  8. flipsen

    flipsen Registered Member

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    different one here:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: wlmail.exe
    Application Version: 14.0.8089.726
    Application Timestamp: 4a6ce53d
    Fault Module Name: eplgOE.dll
    Fault Module Version: 4.0.437.0
    Fault Module Timestamp: 4a0c1bb2
    Exception Code: c0000005
    Exception Offset: 0001738d
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1043
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


    Using windows 7 x64 and EAV
     
  9. flipsen

    flipsen Registered Member

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    any updates?
     
  10. Marcos

    Marcos Eset Staff Account

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    I've asked for some logs, but nobody has provided them yet. At least you can try installing the latest version 4.0.474 to see if it makes a difference, otherwise please provide the requested logs for perusal.
     
    Last edited: Nov 25, 2009
  11. flipsen

    flipsen Registered Member

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    Ok....
    What link?
     
  12. Marcos

    Marcos Eset Staff Account

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    When an application crashes, a Dr Watson warning with a link to the crash log shows up.
     
  13. flipsen

    flipsen Registered Member

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    Not here on windows 7 x64... the only thing showing up is what i posted above.
     
  14. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    ESET Smart Security v4.0.474.0 was released earlier today. Can you confirm the behavior occurs with this build of the software?

    Regards,

    Aryeh Goretsky
     
  15. stackz

    stackz Registered Member

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    I've got all the logs required including crash.dmp. Where do I send them to?
     
    Last edited: Nov 27, 2009
  16. stackz

    stackz Registered Member

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  17. Davec2

    Davec2 Registered Member

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    Well I turned off WLM spam filtering about one week ago and have not had WLM crash since. I am using version 4.0.467.0 with Windows 7.
     
  18. stackz

    stackz Registered Member

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    Ive always had WLM spam filtering disabled. I'm on xp sp3 and the problems persist with the latest ESS build. I'm still waiting for feedback as to where to send the logs.
     
  19. Davec2

    Davec2 Registered Member

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    Well, I thought it had gone away, but had two WLM crash in the past 5 days, and I am now running the latest ESS 4.0.474.0.
    Both crash showing problem event name BEX. I really have no idea if this is caused by ESET as the fault module is showing msmail.dll
     
  20. evildust

    evildust Registered Member

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    I always had this bug with all build of NOD32 4.xx and now with 4.2 beta

    Windows 7 Ultimate x64
     
  21. bachor

    bachor Registered Member

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    Oh I reported that bug to local eset distributor.. 2 months ago?!

    I found a temporary solution - you need to enter BIOS and turn off XD-bit feature (on Intel processors).

    But I think problem is somewhere deeper.. belive me 0xc0000005 error on wlmail is only a top of a huge mountain of problems with eset and 0x0000005 errors. - i'm on my way to check it.. :)
     
    Last edited: Mar 6, 2010
  22. evildust

    evildust Registered Member

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    I have only a crash, no code of error. I have a AMD CPU.
     
  23. bachor

    bachor Registered Member

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    Yes but on AMD processorss XD-bit feature is called Enhanced Virus Protection so you need to turn that feature off. (or NX-bit.. so many names for that same technology)

    Solution no 2 - uninstall ESET Smart Security and install ESET nod32 (version 4 seems to be good) - test failed - crashing on nod32 too
     
    Last edited: Mar 7, 2010
  24. evildust

    evildust Registered Member

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    I know this kind of options in bios but I have not it in my motherboard.
     
  25. bachor

    bachor Registered Member

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    4.2.35 released - can anyone check this?
    Crashing

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-03-11T09:04:39.000000000Z" />
    <EventRecordID>30308</EventRecordID>
    <Channel>Application</Channel>
    <Computer> </Computer>
    <Security />
    </System>
    - <EventData>
    <Data>wlmail.exe</Data>
    <Data>14.0.8089.726</Data>
    <Data>4a6ce53d</Data>
    <Data>MSMAIL.DLL</Data>
    <Data>14.0.8089.726</Data>
    <Data>4a6ce58f</Data>
    <Data>c0000005</Data>
    <Data>0000cbf8</Data>
    <Data>344</Data>
    <Data>01cac0f9e0263bdc</Data>
    <Data>C:\Program Files (x86)\Windows Live\Mail\wlmail.exe</Data>
    <Data>C:\Program Files (x86)\Windows Live\Mail\MSMAIL.DLL</Data>
    <Data>1ef78ffe-2ced-11df-8211-001de05f933f</Data>
    </EventData>
    </Event>
     
    Last edited: Mar 11, 2010
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