Windows Explorer problems with TI b903

Discussion in 'Acronis True Image Product Line' started by douver, Jul 21, 2005.

Thread Status:
Not open for further replies.
  1. douver

    douver Registered Member

    Joined:
    Jul 21, 2005
    Posts:
    1
    I've had TI 8 build 903 installed for a few days and I was pretty excited using it after being very disappointed with Ghost 9. However after installing it I found that I kept getting errors in Windows Explorer which would crash and restart itself (WinXP Pro SP2). These failures stopped as soon as I uninstalled TI. Has anyone encountered this? Any suggestions please?


    Thanks....

    PG
     
    Last edited: Jul 21, 2005
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello douver,

    Thank you for your interest in Acronis Disk Backup Software.

    Could you please do the following:

    1. Press the Start button, choose Run, type "drwtsn32" and press Enter.
    2. In the dialog that appears check the Log File and Crash Dump paths, then press the OK button.
    3. Wait till the crach reproduces.
    4. Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2 and send them to support@acronis.com along with the link to this thread.

    We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Ilya Toytman
     
  3. dklass

    dklass Registered Member

    Joined:
    Nov 26, 2005
    Posts:
    6
    I have had the same issue since installing the latest update of TI 9.0 (Build 3567). The Windows explorer crashes now quite often.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello dklass,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delay with the response.

    First of all, please check each partition of your hard drive(s) by Windows utility: use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive. Note that you will need to reboot your computer in order to scan the system partition.

    Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists after checking the hard drive(s) and updating the drivers then please do the following:

    - Press the Start button, choose Run, type "drwtsn32" and press Enter;

    - In the dialog that appears check the Log File and Crash Dump paths, then press the OK button;

    - Reproduce the crash;

    - Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2;

    Please also provide us with the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Can you confirm that the problem disappears after you uninstall the latest build (3567) of Acronis True Image 9.0 Home?

    - What do you mean exactly when saying that Windows Explorer crashes?

    - When exactly does the crash occur?

    - Do you receive any error messages? What exact messages? When exactly do you receive them?

    Please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
Thread Status:
Not open for further replies.