Windows 7 upgrade causing troubles with personal firewall

Discussion in 'ESET Smart Security' started by Stuie06, Jan 13, 2010.

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  1. Stuie06

    Stuie06 Registered Member

    Joined:
    Sep 5, 2009
    Posts:
    3
    Hello all,

    I use Eset Smart Security 4.0. I've upgraded to Windows 7 and didn't read about uninstalling Eset before, so got the personal firewall failed to initialize, which seems like a common occurrence. I've followed all instructions about unistalling the software and reinstalling but anytime I reinstall i just get the same message. Can anyone offer some help as it would be much appreciated seeing as I either can't access the internet or access the internet with no antivirus, neither of which I particularly want. Thanks
     
  2. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    995
    Location:
    San Diego, CA USA
    Hello Stuie06,

    Please follow the procedures from the following Knowledgebase article and use the uninstall tool to remove your ESET security product from your machine:
    http://kb.eset.com/esetkb/index?page=content&id=SOLN2289

    After fully removing your ESET security product, reinstall and let me know if the issue persists.

    Thank you,
    Richard
     
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