Windows 7 problems with ESS

Discussion in 'ESET Smart Security' started by Roshanh, Jun 22, 2011.

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  1. Roshanh

    Roshanh Registered Member

    Joined:
    Nov 24, 2008
    Posts:
    6
    Hi,

    One of our user in our organization, who is working from a remote location, complained about an issue which is related to ESS. It's as follows...

    "Whenever the computer goes into sleep mode and comes back up it seems to be having problems. All windows explorer functions do not work any more. I cannot even click on the Start button. The wireless network utility "Access Connections" does not work any more. I also see a lot of mini dumps in "C:\Windows\Minidumps" folder."

    Please let me know how to rectify this issue? Also, please find the attached files for more information.

    Best Regards,
    Roshan
     

    Attached Files:

    Last edited: Jun 22, 2011
    Roshanh, Jun 22, 2011
    #1
  2. dwomack

    dwomack Eset Staff Account

    Joined:
    Mar 2, 2011
    Posts:
    588
    The epfwndis.sys file is the ESET Personal Firewall driver. What version of ESET Smart Security is on that client's computer? It may help to simply upgrade to the latest version (4.2.71.2) by uninstalling the current version and installing the latest.
     
    dwomack, Jun 22, 2011
    #2
  3. Roshanh

    Roshanh Registered Member

    Joined:
    Nov 24, 2008
    Posts:
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    Yes. He was using 4.2.71.2
     
    Roshanh, Jun 24, 2011
    #3
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