Windows 2003 Reboot

Discussion in 'Acronis True Image Product Line' started by idharris, Jun 4, 2006.

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  1. idharris

    idharris Registered Member

    Joined:
    Jun 4, 2006
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    So we purchased True Image for Windows servers and the universal restore option believing it did what it said on the tin.

    We are trying to move a Windows installation from an IBM x346 to x226 server, so the hardware is quite well known and doesn't contain any bizarre, weird unknowns.

    Performed a backup on the exisiting server, created a bootable CD-ROM and the restored box continually reboots as the GUI loads. We have tried this on different x226 servers so the specific hardware cannot be blamed.

    Does the universal restore actually work? Am I doing something obviously wrong? The backup image has been verified by TI fine.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello idharris,

    Thank you for choosing Acronis Server Disk Backup Software.

    Please make sure that you use the latest build (3633) of Acronis True Image 9.1 Server for Windows which is available at: http://www.acronis.com/enterprise/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/enterprise/my/
    then log in and use your serial number to register your software.

    If the problem persists with the latest build, please boot your computer from the Acronis True Image rescue disc and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears. After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button and choose "Full Version". As the startup messages stop scrolling, you can use Shift+PgUp and Shift+PgDn keys in order to scroll the screen manually. Please write down the last few lines of the output, or use a digital camera to make shots of the output screens and send the captured information to us.

    Please create also Acronis Report as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
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