Win Vista - Backup from NAS - The request is not supported

Discussion in 'Acronis True Image Product Line' started by Andre_H_, Dec 27, 2008.

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  1. Andre_H_

    Andre_H_ Registered Member

    Joined:
    Sep 1, 2008
    Posts:
    4
    Hello,
    i have a problem with Acronis True Image 10 Build 4.942 (the newest) and Windows Vista Home Premium- if i backup my NAS i got the following error message:

    German: Backup von Datei oder Verzeichnis fehlgeschlagen. (0x40019)
    English: Backup file or directory failed. (0x40019)

    Path = "\\?\X:\\",
    Hints = 1
    Tag = 0xA8A1022BD18AE0C9

    German: Die Anforderung wird nicht unterstützt (0xFFF0)
    English: The request is not supported (0xFFF0)
    code = 80070032
    Tag = 0xBD28FDBD64EDB8A6

    I read that this problem have fixed with the newest build but on my pc it is still present.

    Have somebody the same problem and does it give a solution? Its very important for me :-(.

    Thanks!
    André
     
  2. Andre_H_

    Andre_H_ Registered Member

    Joined:
    Sep 1, 2008
    Posts:
    4
    can nobody help me? :-(.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Andre_H_,

    Thank you for your interesting in Acronis True Image

    Contact Acronis support and submit technical request using this link or contact us via Live Chat

    Attach simple log file to your support request:

    - Start Acronis True Image;
    - Select Tools -> Show log;
    - Choose the log entry which contains errors;
    - Click on the diskette icon, choose the location (folder) and save there;
    - Send us the log.

    Best regards,
    --
    Dmitry Nikolaev
     
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