Jelenko's assertions might be somewhat sweeping but without getting into the symantics of "day-to-day" operations I don't think he is wrong. Marketers want new versions, new features, new, even if useless, bells and whistles. They don't want to be peddling an old version even if it is stable. Developers want to get onto writing the next version they don't want to be fooling around with the old stuff because some crock of a PC doesn't work. Testing, well that is a tedious chore beneath anybodies dignity. Support, well the last time the bean counters looked there were X people answering emails, talking on the phone and writing on some internet forum and not one of them was charging their time to the customer. With overhead costs, each one is costing at least $40/hr and that is all we get when we sell one of these things - not making much money here. This obviously is one area where some trimming should occur!