why don't you fix this

Discussion in 'Prevx Releases' started by kasperking, May 13, 2010.

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  1. kasperking

    kasperking Registered Member

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    hi joe....this bug has been there for way too long....on boot prevx again popped up with license expiration notice and disabled protection
     

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  2. shadek

    shadek Registered Member

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    You should update to .243 final version and see if problem still exists.
     
  3. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you let me know if this happens reliably for you? We've had random reports of this and have yet to find a cause. If you have some way of recreating it, we would definitely be very interested in taking a closer look :)
     
  4. kasperking

    kasperking Registered Member

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    ummm.......i think have the latest i.e.
    3.0.5.143

    sadly this is not the first time this has happened though.
     
  5. Triple Helix

    Triple Helix Webroot Product Advisor

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    I'm getting this on one of my machines also everyday Joe! It's on my sister in-laws computer and doing a Manuel scan fixes it!

    TH
     
    Last edited: May 13, 2010
  6. Zorak

    Zorak Registered Member

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    I had this problem for a while after I was auto updated a few versions back. I think it was the update where the SafeOnline BHO was installed.

    The auto-update didn't work smoothly and the BHO was never actually installed, possibly because it auto-updated while I was logged on as a Limited User. Some time later I discovered there was no BHO and subsequently un-installed and re-installed Prevx from scratch.

    This not only installed the BHO correctly but also stopped the licence expiry issue as well.
     
  7. Triple Helix

    Triple Helix Webroot Product Advisor

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    I have now a Duel Boot of Win 7 32bit & 64bit and I don't see the BHO installed on the 64bit version in either of the IE Browsers maybe Joe can confirm?

    TIA,

    TH
     
  8. smith2006

    smith2006 Registered Member

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    Expiring license?

    I keep getting this message whenever I sign in to my computer. o_O

    The fact is I still have 311 days left.
     

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  9. stratoc

    stratoc Guest

  10. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    If you have this in a reproducible scenario, it would be very helpful to get a remote support session to try to diagnose it further :) Send me a PM with what you decide - if we actually have a case where this is reproducible, we should definitely be able to solve this issue :)

    Also, I can confirm that the BHO won't install under x64 - it will only apply itself on 32bit IE browsers.
     
  11. Triple Helix

    Triple Helix Webroot Product Advisor

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    I will let you know! And how about the 32bit IE Browser in x64 just to clarify?

    Thanks,

    TH
     
  12. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Thanks! And I do suspect that it will work on a 32bit IE browser under x64, although I honestly haven't seen it myself :)
     
  13. Triple Helix

    Triple Helix Webroot Product Advisor

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    Yes I don't see it in either IE Browsers under x64 as I was looking for it!

    TH
     
  14. Triple Helix

    Triple Helix Webroot Product Advisor

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    And for the licensing problem it's on my sister in-laws computer and of course she doesn't live in my home so that might be a problem! But if it does happen to me I will let you know ASAP for you can have a look at it!

    TH
     
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