Why does Microsoft tell me I don't have Windows XP

I have Microsoft XP on my system with IE 6.0. I have attempted to update to 7.0 but Microsoft site tells me that I can’t because I am not running Windows XP. But I am as it was part of the system when I purchased it 4 years ago from Dell. Can anyone give me some help on this?

 

I don't have that because Microsoft tells me that I can't get it due to not haveing XP, but I am running XP.

 

Home edition version 2002.

 

Thanks, I will post a Dell forum as well. I just don't get why the Microsoft site is seeing that I don't have XP.

 

windows update will only give updates to customers running service pack 2.
so if you havent got service pack 2 installed tthat could explain it.
lodore

 

I can't it tells me that i am not running XP.

 

link to sp2
its a big download
lodore

 

pagregg,
Did you run this one :
Windows Genuine Advantage Notifications v1.7.0018.1
http://www.microsoft.com/downloads/...77-cfa1-47bd-b325-7a6d3893add8&displaylang=en

If M$ doesn't recognize its own OS, this tool might help M$ to recognize your OS as a genuine, properly licensed Windows XP.

I hope this helps.

 

I made a change in the registry and now I was able to get the downloads. It took 3 hours as I hadn't been getting any updates for a very long time. One thing left and that is I can not set my system to automatic downloads. In automatic updates in system properties the option turn off automatic updates is checked and the entire options are grayed out so that I can not change anything. It seems like I have something in my system that doesn't want me to get updates. Thanks again for the help.

 

I had no access to Windows updates either, but once I ran the WGA tool, I suddenly had no problems anymore.

 

Its just a guess,did you recently some editing to the Windows services,one service involved with aut. updating is WUAUSERV.maybe disabled or deleted ?