Why chatbots still leave us cold

guest · Feb 9, 2019

Why chatbots still leave us cold
February 8, 2019
https://www.zdnet.com/article/why-chatbots-still-leave-us-cold/

Researchers at Facebook and Microsoft, and a number of collaborating institutions, last week unveiled the formal write-up of something called the "Second Conversational Intelligence Challenge," a competition between chatbots that took place during the NeurIPS artificial intelligence conference in Montreal in December.

Although the competition found some better and some worse programs for chatbots, on the whole, the quality of dialog from these computers was just as lacking as any interaction you may have had with a chatbot on the Web.
Other annoyances include mindless repetitions of phrases within the same utterances, such as "do you have any pets? do you have pets?" from the second-place team

"When the model asks too many questions," the authors write, "it can make the conversation feel disjointed, especially if the questions do not relate to the previous conversation."
The AI also "asked questions that are already answered. One model asks 'what do you do for a living?' even though the human earlier stated 'i work on computers' [...]
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The paper is posted on the arXiv pre-print server.
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